City
Tempe
State
AZ
Position Id
2608

Student Services Specialist - $20/hour
Tempe, AZ

This position may be required to work on site or at home.

This position provides comprehensive student support, specializing in financial aid and enrollment services, in the Maricopa Contact Center. This position works collaboratively with a team to provide remote customer service and communications for a diverse population of students and campus financial aid representatives. This position operates with the highest level of customer service via phone, email, chat, text, and other communication modes. This position provides one-stop student support primarily via inbound and outbound phone calls for all ten Maricopa Community Colleges and the District Office. The position leverages multiple technology systems to efficiently help students navigate financial aid processes. The position reports to the Student Services Manager in the Maricopa Contact Center. In order to be successful in this position at least a basic knowledge of Title IV financial aid regulations is required. Hours of operation 7:00 AM - 7:00 PM, varied schedules within these hours. Technology (computer, monitors, mouse, keyboard, etc.) will be provided for work from home, but the candidate must have reliable internet. Other workspace requirements (desks, chairs, etc.) are not provided by the Maricopa Community Colleges. The candidate must have a private remote workspace.

Responsibilities

    • 60% - Provides comprehensive student support, specializing in financial aid and enrollment services, via phone, email, chat, text, and other modes to prospective and current students.
    • 20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems.
    • 10% - Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center.
    • 10% - Other duties as assigned

    Minimum Qualifications

    • Associate’s degree from a regionally accredited institution in any field, and one (1) year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns.
    • OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
    Preferred Qualifications

    (Please list out experience by year in resume and cover letter)
    • Bachelor’s degree or higher in an academic field from a regionally accredited institution.
    • One (1) or more years of experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment).
    • One (1) or more years of experience working with financial aid
    • One (1) or more years working in a customer service role over the phone.
    • Experience using a Student Information System (Peoplesoft, Banner, etc.)
    • Experience using a Customer Relationship Management Tool (CRM)
    • Bilingual (Spanish-English)

    For more information, contact Christine Hawn at 602 788-5890 ext 123 or email at christine@apnusa.com