Store Supervisor
Job Info
- Industry: Hospitality
- Job Type: Full-Time Regular
- Location: Georgetown, Guyana
Requirements
- Degree: Hospitality
- Experience: 3 - Yrs
Store Supervisor
Company Profile
Our client is the local licensee for a prominent brand in Guyana, operating its stores across the country, including locations in Georgetown, East Coast, and East Bank. It is the Guyanese arm of a Trinidad and Tobago-based restaurant management company that also manages several top brands within Guyana. The company is expanding its regional presence, with Guyana serving as a key part of this growth strategy.
Summary
This position supports the company's success by assisting the Store Manager in executing daily store operations during scheduled shifts. The role involves effectively deploying team members and delegating tasks to ensure partners can deliver a consistent and exceptional customer experience. The incumbent is also expected to exemplify and uphold the company's guiding principles through their actions and leadership.
Duties and Responsibilities
Our client is the local licensee for a prominent brand in Guyana, operating its stores across the country, including locations in Georgetown, East Coast, and East Bank. It is the Guyanese arm of a Trinidad and Tobago-based restaurant management company that also manages several top brands within Guyana. The company is expanding its regional presence, with Guyana serving as a key part of this growth strategy.
Summary
This position supports the company's success by assisting the Store Manager in executing daily store operations during scheduled shifts. The role involves effectively deploying team members and delegating tasks to ensure partners can deliver a consistent and exceptional customer experience. The incumbent is also expected to exemplify and uphold the company's guiding principles through their actions and leadership.
Duties and Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of the company.
- Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to the Store Manager so that the team can respond as necessary to create the Third-Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
- Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the Store Manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer. Discovers and responds to customer needs.
- Develops positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties, as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
- Follows up with Baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the Store Manager to find new, creative and effective methods of recognition.
- Utilizes operational tools to achieve operational excellence during the shift.
- Minimum of 5 CXC Passes or equivalent
- Minimum of 3 years Customer service experience in a retail or restaurant environment
- Proficient in Microsoft Office Suite
- Post secondary school qualification in Hospitality and Business/HR Management would be an asset.
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Customer Focus
- Ethics and Integrity
- Composure
- Personal Learning
- Dealing with Ambiguity
- Decision-Making
- Interpersonal Savvy
- Results Oriented