Store Manager

Responsible for overall management of the store, staff, merchandise and customer service. The Store Manager is also responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Job Responsibilities

Sales

  • Exceed sales goals
  • Analyze available sales reports and data to determine the needs of the business and set business strategies
  • Set individual sales goals for management teams and associates, ensuring goals reflect store business goals
  • Continuously motivate staff to meet assigned sales and productivity goals
  • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
Results Oriented
  • Analyze available sales reports and data to determine the needs of the business and set business strategies
  • Set individual sales goals for sales associates, ensuring goals reflect store business goals
  • Continuously motivate sales staff to meet assigned sales and productivity goals
  • Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
  • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
  • Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

Customer Service

  • Ensure all associates provide the highest level of customer service
  • Manage client database and utilize information to increase sales and client contact
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
  • Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
  • Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy
Store Operations
  • Ensure store maintenance, presentation and organization
  • Ensure cash control procedures are properly followed.
  • Control store expenses and maintain budgets, continually striving to reduce costs schedule associates to maintain adequate floor coverage while maintaining payroll budgets
  • Ensure shipments are properly processed in a timely manner
  • Meet inventory and shrink requirements
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
  • Build and maintain good communication with members of corporate office, regional office, mall office and other stores

Visual Merchandising

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
Human Resources
  • Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
  • Support, implement and provide follow-up for all training programs, new hires, etc.
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary


Minimum of 3-5 years of retail and specialty management experience.


City
Columbus
Province/State
OH
Job Type
Full-Time Regular
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