Chicago, IL

Trust Officer

Position Summary

The Trust Officer is responsible to develop, deepen, and maintain relationships with investment management clients, trust clients, beneficiaries, and other interested parties for an assigned book of business and is expected to build a network of centers of influence. The Trust Officer is responsible for assuring compliance with all Bank policies and procedures, as well as applicable regulations.

Primary Accountabilities

  • Actively calls on high value prospects and clients of the Bank to market trust and investment management services, as well as works with centers of influence to cultivate business.
  • Conducts full needs assessment with current and potential customers and provides ongoing advice and counsel.
  • Recommends appropriate products and services to meet needs, based on objectives, tax and estate needs, risk tolerance and proper asset allocations.
  • Identifies and refers business to other areas within the Bank as appropriate.
  • Provides quality service in meeting customer needs, inquiries and problems.
  • Maintains contact with existing clients, beneficiaries, and referral sources on an on-going basis to identify new or additional sales opportunities.
  • Represents the Bank in community organizations and activities to enhance the Bank’s image.
  • Develops and maintains a referral network of internal and external sources for additional sales opportunities.
  • Adheres strictly to compliance and operational risk controls in accordance with Bank and regulatory standards, policies and practices.
  • Completes all sales activity documentation to provide a record for performance tracking and assist in targeting future sales efforts.
  • Performs responsibilities related to creating and administering personal trusts, investment agency, IRA and guardianship accounts.
  • Works with outside legal counsel and other professionals to help establish legal and regulatory compliance in the administration of personal trusts, investment agency, IRA and guardianship accounts.
  • Functions as the primary contact person for customers regarding their personal trusts, investment agency, IRA and guardianship accounts.
  • Meets with clients to ascertain their needs; also works with clients’ families, beneficiaries, accountants, and/or attorneys.
  • May supervise a team of trust officers, administrators, or sales assistants.
  • Keeps current in the areas of probate and fiduciary law; pursues professional development opportunities.
  • Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

Position Qualifications


  • Bachelor's degree, advanced degree JD or MBA preferred.
  • CFP, CTFA, or CPA preferred.
  • 5-10 years previous experience in financial services, preferably in a bank trust environment or, advanced designations and / or preparatory work or guidance may sometimes be assessed in lieu of experience.
  • Knowledge of financial planning and estate planning techniques.
  • Demonstrated success working in team environment.
  • Ability to meet time constraints without constant supervision.
  • Sales oriented, friendly and persuasive personality.
  • Professionalism and courtesy in dealing with customers and bank employees.
  • Effective communicator.
  • High degree of accuracy with attention to detail required.