Sr. SOC Analyst (System Admin)

General Position Summary
This position is responsible for providing advanced-level security monitoring services to client companies by gathering security events from security devices, network devices and computers in customer network to security monitoring system in a data center. This senior role is also accountable for maintaining and managing the IT infrastructure.

Essential Job Functions
PRIMARY RESPONSIBILITIES

• Provide 24x7 monitoring and analysis of SIEM events to identify potential security risks and vulnerabilities.
  • Coordinate and collaborate with others for the investigation, remediation, and implementation of preventative measures for cybersecurity events and incidents.
  • Manage escalations received from Tier I SOC Analysts.
  • Triage and investigate events to identify security incidents
  • Provide detailed analysis of security events and investigations.
  • Recommend actions to customers for cybersecurity events and incidents.
  • Log security incidents in the case management system, managing security incidents throughout their lifecycle to closure.
• Manage the IT infrastructure including the SOC IT infrastructure, internal office systems, and the customer management devices, ensuring operation efficiency.
  • Perform server and network administration tasks, such as user management, access control management, security management, resource management, etc.
  • Design and implement the IT infrastructure to network devices and servers.
  • Monitor datacenter health using preexisting management tools and respond to software/hardware issues as they arise. Contact the customer as needed to provide support.
• Act as subject matter expert for solutions in the infrastructure.
• Provide technical support for the SOC services and security products that the company delivers.

OTHER & MISCELLANEOUS

• Provide coaching, training, and support development of documentation for Tier I SOC Analysts.
• Manage stakeholders’ expectations and relationships in pre-sales and post-sales activities including onsite visits.
• Provide routine reporting to customers.
• Seek constant improvement, more efficient, and less expensive ways and means in work processes.
• Perform maintenance and enhancement of the SOC service such as maintenance and enhancement of SIEM contents, SOC documents, SOC tools, and SOC infrastructure.
• Perform special projects and other miscellaneous duties as assigned by management, including supporting ad-hoc data and investigation requests.
• Report all irregular issues and problems to management for solution.
• Maintain high ethical standards in the workplace.
• Maintain good communication with management, office staff members, and outside contacts.
• Comply with all company policies and procedures, including maintaining a clean and safe working area.

Qualifications
Education & Work Experience

• At least 4 years of experience as a SOC analyst, including event triage and incident management.
• Prior experience with SIEM tuning and administration.
• Proven experience as a System Administrator, Network Administrator or similar role.
• Relevant cybersecurity experience including SIEM operations, forensic acquisition and analysis of evidence, event management, and incident management.
• Demonstrated experience with leading incident response calls, meetings, and activities by providing direction to other team members and partner vendors.
• Ability to multitask, including answering multiple calls, prioritizing emails, instant messaging/chat environments, and ticket-related communications. Prior experience working in fast-paced environment with the ability to manage workloads when handling incident responses with competing priorities.
• Bachelor’s degree in a relevant field of study (e.g. Cybersecurity, Information Systems, Computer Science, Security & Risk Management, etc.). Master’s Degree preferred.
• Previous experience in incident investigation utilizing EDR tools.
• Advanced knowledge and strong interest in cybersecurity (attack methods, malware techniques, etc.).
• Fluent in English, both written and verbal, with excellent oral and written communication skills.
• Experience with reporting tools.

Tools & Equipment

• Software includes the use of Windows operating system, MS Office
• General office equipment including phones, fax, copier, personal computer, printer, scanner, etc.

Certificates/Licenses

• CISSP or GIAC 50X or above (required)
• MCSE, MCP, CCNA, Security +, preferred