Sr IT Systems Engineer

**Remote with quarterly onsite meeting in Alexandria, LA

The Sr IT Systems Engineer will have extensive experience with Microsoft technologies, server administration, networking, and SQL databases, and will thrive in a fast-paced, ITIL-aligned environment.

Key Responsibilities:

Microsoft Technologies Expertise:

• Manage and maintain Microsoft-based environments, including Windows Server, Exchange Server, and Office 365.
• Provide advanced support for Microsoft Outlook and other email services, ensuring optimal performance and security.
• Lead the design, implementation, and management of Microsoft Exchange and other enterprise-level email solutions.

Server Administration:

• Oversee the installation, configuration, and maintenance of Windows Server environments.
• Perform regular system monitoring, backups, and recovery procedures.
• Ensure high availability and reliability of server infrastructure.
• Implement and manage Active Directory, DNS, DHCP, and other core server roles.

Networking:

• Design, implement, and troubleshoot network infrastructure, including routers, switches, firewalls, and VPNs.
• Collaborate with the networking team to resolve complex hardware and software issues.

SQL Database Administration:

• Support and administer SQL databases, ensuring data integrity, security, and performance optimization.
• Troubleshoot and resolve database-related issues in collaboration with development teams.

ITIL Environment:

• Work within an ITIL-aligned environment, following best practices for incident, problem, and change management.
• Document processes and procedures in alignment with ITIL standards.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Deep knowledge of Microsoft technologies, including Windows Server, Exchange Server, Office 365, and Outlook.
• Extensive experience in server administration and networking (hardware and software).
• Proven experience in SQL database administration and support.
• Strong understanding of ITIL best practices, with experience working in an ITIL-aligned environment.
• Excellent problem-solving skills and the ability to work well under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.