Sr. Genesys Engineer #8329-1

Sr. Genesys Engineer #8329-1

Job Description
Qualifications:
• Qualified candidate will have a bachelor’s degree OR equivalent years' (8+) experience.
• This Temporary Consulting position will extend for six (6) months with potential longer extension and will have a potential for conversion to Direct Hire for the right Candidate.
• One major key to this position that the ideally Candidates must have is experience with Genesys call center solution.
• This position requires a Candidate who is very polished and professional to service Clients.
• Advanced technical knowledge and working experience, designing, configuring, deploying and maintaining various Cisco switching platforms to include (Cisco ACI SDN, Nexus 9K, 7K, 5K and 2K, Cisco Catalyst 9k, 39xx, 38xx 29xx chassis and stack-based switches).
• Advanced technical knowledge and working experience, designing, configuring, deploying and maintaining various Cisco routing platforms to include (ASR 1001, 1002 series, ISR 43xx, 44xx, 45xx, Catalyst 8k routers) as well as most common routing protocols, OSPF, BGP, IGRP, RPVST+, VPC).
• Advanced technical knowledge and working experience, deploying, configuring and maintaining network security appliances (Palo Alto Firewalls, IPS/IDS/IPDS, IPsec, SSL VPN, URL Filtering/Layer 7 policies, NAC).
• Advanced technical knowledge and working experience designing, configurating, maintaining and provisioning of various WAN topologies (MPLS, VPLS/EVC, DIA, DWDM, Point to Point)
• Advanced technical knowledge and working experience configuring, deploying and maintaining Enterprise Segmentation systems to include, 802.1x, NAC using technologies that include Forescout and/or Cisco ISE. Configuration of discovery, profiling and enforcement policies as well as monitoring of active policies for effectiveness.
• Advanced technical knowledge and working experience configurating and maintaining IPAM solutions, DNS, DHCP and Certificate Authority management and support.
• Advanced technical knowledge and troubleshooting experience with network monitoring protocols and/or systems (TAPs, SNMP, IP Helper, Syslog, NetFlow, IP SLA, etc.) as well as experience performing deep packet inspection and root cause analysis using packet capture software.
• Intermediate technical knowledge and working experience configuring and maintaining Cisco SDWAN, preferred (Meraki, Viptela), as well as experience with other SDWAN solutions
• Intermediate technical knowledge and working experience configuring and maintaining Cloud Infrastructure (Network Access, INET Edge, Network Security and Load Balancing) for Azure, AWS and GCP.
• Intermediate working experience creating utilization reports leveraging netflow tools to monitor utilization, establish baseline information that will be used to make business decisions around capacity management.
• Intermediate technical knowledge and working experience configuring and maintaining Cisco Wireless LAN Controller technologies and Wireless Access Points as well as experience with 802.11a, b, g, n, ac and ax, 2.4 and 5Ghz frequencies, and wireless optimization configurations for optimized client servicing, roaming and location services.
• Working technical knowledge basic experience maintaining application load balancing solutions (F5 LTM, GTM, GLSG, APM and ASM).

Responsibilities:
Your expertise will require experience in multiple areas including Design and Engineering, Data Center and Cloud Network Infrastructure, Application Load Balancing, Certificate Management, IPAM, Virtualization, LAN, WAN, WAN Optimization, System Capacity Management, Firewalls, IPS/IDS/IPDS, Network Segmentation, IPsec and Wi-Fi
• You will configure, support and monitor Network segmentation solutions for all actively applied policies for network attached devices.
• You will be part of a team that responds to monitored events, manages capacity and evaluates the existing infrastructure.
• You will support day-to-day functions through corporate ITSM solution that includes, switching, routing, wireless, SDWAN, WAN, firewall and load balancing requests or issues.
• You will support troubleshooting of reported issues, assist with root cause analysis, for application performance, congested bandwidth, network access problems for all on-premises and cloud environments as well as escalation support to Network Operations personnel.
• In addition to operational support activities, you will be responsible to support all internally driven projects, for cross functional efforts and all business-driven projects; either serving as project technical lead or project technical member.
• Assist with the design, engineering, installation and maintenance of listed disciplines and systems.
• Evaluate existing design, research new technologies and provide technical recommendations that either solve current technical problems or gaps, improve operational efficiencies, enable the business or as part of system life cycle management.
• Create and update existing documentation for work performed defining system parameters, logical/physical topologies, standards and methods of procedures for support.
• Effectively communicate with project managers, direct management/team members and team members from other groups either via email, IM or through face-to-face interactions.

Equal Opportunity Employer

Genesis Management Consulting Global is an Equal Opportunity-Affirmative Action Employer. As a company we promote and are committed to equal employment opportunities for all regardless of the persons gender, race, color, religion, ancestry, sex, age, national origin, marital status, sexual orientation, disability, Veteran status, or gender identity. If you have special needs or a disability which requires our accommodation, please make us aware when applying.