Persivia Senior Customer Success Opportunity

Overview:

Persivia is seeking a dynamic and strategic Senior Customer Success Manager to own and grow relationships with our healthcare partners. This role is critical in ensuring long-term success and satisfaction for clients such as health systems, ACOs, IPAs, MSOs, and other risk-bearing organizations. You’ll act as a trusted advisor, driving value through engagement, retention, and expansion, while collaborating cross-functionally to deliver exceptional client outcomes.

About Us:

Persivia is an industry-leading healthcare analytics company. We help our clients thrive with the industry’s most advanced and comprehensive solution for managing participation in value-based care programs. Through our CareSpace platform, risk-bearing entities leverage our top-tier data integration, population health analytics, quality reporting, and care management modules to optimize outcomes across their contracts.

Key Responsibilities:

• Own post-sale client relationships, ensuring a smooth handoff from sales and consistent value delivery across the customer lifecycle.
• Serve as the primary point of contact for clients, building deep, trusted relationships with executive and operational stakeholders.
• Develop strategic account plans focused on retention, renewal, and expansion opportunities.
• Lead regular check-ins, quarterly business reviews ("QBRs"), and performance analysis with clients to demonstrate ROI and uncover new areas for support.
• Proactively manage client health, identify risks, and implement solutions to ensure long-term satisfaction.
• Collaborate closely with Sales, Product, Clinical, and Implementation teams to drive customer success and resolve issues efficiently.
• Represent client voice internally to advocate for enhancements, new features, and service needs.
• Maintain accurate client records, account plans, and activity logs in CRM systems like Hubspot or Salesforce.

Qualifications:

• 5+ years in customer success, account management, or healthcare consulting roles—preferably supporting enterprise-level clients with six-figure plus annual contracts.
• Familiarity with Software as a Service ("SaaS") business model and strong knowledge of healthcare organizations such as Health Systems, IDNs, ACOs, IPAs, MSOs, or Health Plans.
• Excellent interpersonal, presentation, and problem-solving skills with the ability to communicate complex information clearly to both technical and non-technical stakeholders.
• Demonstrated ability to manage multiple client accounts and projects with a high level of autonomy.
• Comfortable analyzing client data, KPIs, and creating reports that drive insights and results.
• Willingness to travel as needed (approximately 25%) to build relationships and support clients onsite.
• Must have demonstrated experience in taking a company from around $20MM in ARR to $50-100MM.
• Must have experience selling enterprise software to the C suite of large healthcare providers
• Must have experience building high-performance sales teams
• Experience building effective channel strategies is highly preferred

Preferred Qualifications:

• Experience with population health management, care coordination, or healthcare analytics platforms.
• Backgrounds in healthcare analytics, population health management and EMR software vendors
• Understanding of value-based care (VBC) is essential—particularly in areas such as patient engagement and specialty care. Experience in unrelated domains (e.g., hardware, infusions, nutrition) is not applicable.