Sr. Contracts Administrator / Customer Service Rep

Job Type
Full-Time Regular
Company Name
Magellan Aerospace, Winnipeg

Position Summary

Magellan Aerospace has an exciting opportunity for a full-time permanent Sr. Contracts Administrator / Sr. Customer Service Representative / Customer Accounts Lead at our plant in Winnipeg, Manitoba.

Reporting to the Director, Commercial, this position will be responsible for administrating and coordinating all business aspects related to the sale and delivery of company products. Has all the same duties and responsibilities of a Contracts Administrator but in addition may be responsible for the supervision of the work of others on a major program, will provide direction and guidance to Contracts Administrators as required and help in preparation of various reports required from the Contracts department by upper management.

Perks and Benefits

  • Competitive salary
  • Attractive (FLEX) benefits package (fully Company paid)
  • Generous Company pension plan
  • Positive work-life balance
  • Excellent career progression opportunities
  • Commitment to professional growth
  • Company social events including Company BBQ, children's events, service awards day, winter holiday party and many other events put together by our social committee!
  • Employee Social & Welfare Association
  • On-site gym
  • Employee discounts on tickets to certain sporting events and other entertainment/events
  • Flexible work hours
  • Full cafeteria with healthy daily specials
  • Employee Assistance Program (EAP)

Essential Responsibilities

  • Conduct all activities of the contract life cycle, including initial receipt of customer RFPs, preparation of cost estimates and proposals, negotiations and acceptance of contracts, implementation of work and monitoring of contract performance, and contract close out, all at an expert level.
  • Monitor gross margins achieved on contracts and assist in contract reviews to improve company performance.
  • Update Order Management System (OMS) to ensure that it accurately reflects the current status of firm orders.
  • Communications with internal and external customers to ensure proper contract performance, with investigations into any problems in order to identify corrective actions for management's consideration.
  • Prepare inputs into budget preparation, latest estimate revisions, weekly sales reports, and other miscellaneous reports as required.
  • Act as primary point of contact for all company customers and maintain constant communication with every other department in the company.
  • Assist and provide advice to Contracts Administrators on various functions to ensure that consistency and proper practices are utilized.
  • Provide assistance to Management in preparation of reports and act on their behalf when required. Maintain working knowledge of Contracts department issues.

Position Requirements

  • Commerce degree or Business Administration diploma required.
  • A minimum of 5 years of experience in a related industry or a related discipline.
  • Knowledge of Canadian government or standard industry terms and conditions.
  • Experience with standard office equipment and software (i.e. Microsoft Office, etc…)
  • Customer service minded with excellent written and verbal communication skills.

About us

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. The organization officially adopted the name “Magellan Aerospace Corporation” in 1996; deriving it from the intrepid explorer Ferdinand Magellan. His global exploits at the turn of the 15th century established a number of firsts, so the company’s vision has been to carry this same legacy into the future of the aerospace industry.

At Magellan we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities. When you are part of Magellan, you are part of the team!

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