Client Summary:

• Provides technology solutions that simplify administrative work for healthcare organizations.
• Evolved from a claims-processing focus into a broader suite offering practice management, documentation, engagement, and revenue tools.
• Aims to reduce operational burden so providers can concentrate on patient care.
• Operates with values centered on accountability, empowerment, innovation, and clear communication.
• Supported by a sizable customer base and entering a period of renewed commercial growth.

Position Responsibilities:

Pre-Sales Consultation & Solution Design:

• Serve as the primary technical resource for the sales team, providing expert knowledge of healthcare technology solutions.
• Engage in technical discovery sessions to fully understand customer needs, business challenges, and technical environments.
• Develop and present customized solution designs that address specific client workflows, integration requirements, and healthcare compliance concerns (e.g., HIPAA).
• Translate complex technical concepts into clear, actionable recommendations for clients and internal teams.

Subject Matter Expertise:

• Act as the internal and external Subject Matter Expert (SME) on products, staying up to date with industry trends, product updates, and regulatory changes.
• Provide in-depth product demonstrations, addressing technical questions and ensuring alignment with customer objectives.
• Offer strategic guidance on the best practices for integrating solutions with existing healthcare systems (e.g., EHRs, billing software, clearinghouses).

Technical Support During Sales Cycle:

• Collaborate with the sales team to respond to RFPs (Requests for Proposals) and RFIs (Requests for Information), ensuring all technical aspects of the proposal are clearly addressed.
• Assist in building detailed solution proposals and provide input on pricing structures related to custom technical requirements.
• Conduct technical assessments and risk analysis for prospective clients, recommending implementation strategies that align with both business and technical goals.

Cross-Functional Collaboration:

• Partner with product management, engineering, and implementation teams to influence product development based on client feedback and market demands.
• Collaborate with marketing to develop technical sales collateral, white papers, and case studies that showcase the value of the solutions.
• Act as the liaison between the client and internal teams during product launches and custom solution deployments, ensuring that technical specifications are met.
• Assist creating sales enablement materials.

Post-Sales Engagement:

• Provide technical leadership during solution deployment, ensuring that clients are set up for long-term success with the products.
• Offer ongoing technical consulting to client’s post-sale, supporting adoption, expansion, and optimization of the solutions within their environment.
• Lead training sessions to ensure that both clients and internal teams understand the full capabilities of the solutions implemented.

Industry Knowledge and Continuous Improvement:

• Stay informed of industry developments, healthcare technology trends, and regulatory changes that may impact product implementation or sales strategies.
• Continuously improve and refine sales strategies and technical consulting practices to align with evolving customer needs and industry standards.

RFP Ownership & Support:

• Act as the technical subject‑matter expert for RFPs, RFIs, and security questionnaires, ensuring accurate and compliant responses
• Partner cross‑functionally with Sales, Product, Engineering, Security, and Legal to develop and validate technical content
• Translate complex technical capabilities into clear, customer‑friendly, value‑driven responses
• Contribute to and maintain a central RFP response library with standardized answers and supporting documentation
• Identify risks, gaps, and clarification needs within RFPs and recommend appropriate solution positioning
• Support RFP timelines and review cycles to ensure high‑quality, on‑time submissions
• Provide feedback to internal teams on recurring RFP themes, competitive insights, and customer requirements

Experience & Skills:
Required Experience and Qualifications:

• Bachelor's degree in Computer Science, Healthcare Informatics, Information Technology, or a related field or years of experience in the field.
• 10+ years of experience in a technical consulting, solution engineering, or SME role within the healthcare technology industry.
• Expertise in healthcare software, including clearinghouse operations or RCM.
• In-depth knowledge of healthcare standards (HIPAA, HL7, ANSI X12) and experience in integrating with external systems.
• Exceptional problem-solving skills and the ability to think strategically about technical solutions.
• Proven ability to build relationships and influence decision-makers at all levels of a client organization.
• Strong communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences.
• Experience with API integration, data migration, and technical troubleshooting.
• Ability to travel as required (if applicable).

Compensation $135k-$155k, Health Insurance, 401k, Paid Vacation