POSITION SUMMARY

The Solution Technician II will act as a subject matter expert responsible for providing in house resolutions for all escalated Windows system needs. Under limited direction, the Solution Technician II will perform the following job duties:

  • Maintain exceptional customer service to all end users and internal staff.
  • Respond to escalated incident requests within defined time frames.
  • Generate and maintain exceptional documentation and knowledgebase articles.
  • Coordinate knowledge sharing activities with other team members.
  • Monitor the infrastructure for problems and proactively resolve those issues identified.
  • Participate in projects with high operational, tactical, technical or business impact.
  • Maintain Service Levels (SLAs) Adherence.

PREFERRED KNOWLEDGE & EXPERIENCE

  • Experience with TCP/IP networks and routing configuration
  • Experience with Citrix / VMWare View
  • Thin Client experience with Win IoT and/or Thin Linux
  • Experience with TeamViewer or other screen sharing application
  • Experience with Remedyforce
  • Medical Imaging Software Experience (PACs/DiCOM)
  • A+, N+, MCSE or MCP Certifications
  • Associates or bachelor’s degree
  • Dental Patient Management Systems (DentaPro, Dentrix, EagleSoft, PracticeWorks)
  • Experience with VMWare Administration
  • Wireshark or other network troubleshooting product
  • MS Excel Intermediate or better proficiency
  • Call Center applications (e.g., ACD, Dialer)
  • Voice systems (SIP gateway configuration, SIP trunking)
  • WAN MPLS networks, SD-WAN networks, circuit provisioning
  • Previous Healthcare support environment
Job Type
Full-Time Regular
Location
Hybrid
Location
Atlanta GA