We are seeking entry-level results driven Software Training & Process Consultants to educate our customers on how to navigate, use and implement our web-based recruitment and applicant tracking software into their every day business workflow.

Responsibilities:

• Ensure customer success by acting as a trusted advisor to our customers. Ensuring the software onboarding and customization process meets the customer’s goals and offers the full benefits of the PCRecruiter software.
• Support and assist with process improvement workflows for our clients using our recruitment and applicant tracking software.
• Create training and consultation plans to address customer training and implementation needs.
• Build successful relationships with customers through positive interaction during training sessions.
• Provide ongoing training and support through phone, email, chat and video conferencing.
• Perform other job-related duties as assigned.

Skills:

• Critical thinking skills with the ability to problem solve quickly.
• Being able to efficiently assess, understand and improve daily workflows.
• Confident and professional phone demeanor.
• Customer service, client relations or service support experience are a plus.
• Comfort and competence with Windows and Mac OS, Google Chrome.
• The ability to effectively manage time and work with multiple projects simultaneously.

Located in beautiful campus setting, we offer a comprehensive compensation & benefit package (including on-premises swimming and workout facilities) with a relaxed, intelligent, and creative company culture.