Software Training & Process Consultant

Position Id

We are seeking entry-level results driven Software Training & Process Consultants to educate our customers on how to navigate, use and implement our web-based recruitment and applicant tracking software into their every day business workflow.


  • Ensure customer success by acting as a trusted advisor to our customers. Ensuring the software onboarding and customization process meets the customer’s goals and offers the full benefits of the PCRecruiter software.
  • Support and assist with process improvement workflows for our clients using our recruitment and applicant tracking software.
  • Create training and consultation plans to address customer training and implementation needs.
  • Build successful relationships with customers through positive interaction during training sessions.
  • Provide ongoing training and support through phone, email, chat and video conferencing.
  • Perform other job-related duties as assigned.


  • Critical thinking skills with the ability to problem solve quickly.
  • Being able to efficiently assess, understand and improve daily workflows.
  • Confident and professional phone demeanor.
  • Customer service, client relations or service support experience are a plus.
  • Comfort and competence with Windows and Mac OS, Google Chrome.
  • The ability to effectively manage time and work with multiple projects simultaneously.

Located in beautiful campus setting, we offer a comprehensive compensation & benefit package (including on-premises swimming and workout facilities) with a relaxed, intelligent, and creative company culture.