Job Description: SoftPro Administration & Support Specialist

Position Overview
The SoftPro Administration & Support Specialist is responsible for maintaining, supporting, and optimizing SoftPro Select. This role ensures that internal users have a smooth, reliable experience with SoftPro Select by providing technical support, troubleshooting issues, managing user access, and coordinating with vendors to resolve software-related challenges. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced environment that requires both independent problem-solving and cross-department collaboration.

Key Responsibilities

• Serve as the primary point of contact for software support inquiries, providing timely troubleshooting and resolution for user-reported issues.
• Administer SoftPro Select, including user account creation, permission management, system configuration, and routine maintenance.
• Document procedures, known issues, FAQs, and best practices to enhance operational efficiency.
• Support data integrity efforts through routine audits and error correction.

Required Skills & Qualifications

• 2+ years of SoftPro administration experience.
• Strong troubleshooting and analytical skills with the ability to resolve issues efficiently.
• Excellent communication skills.
• Highly organized, with the ability to prioritize multiple tasks and manage time effectively.

Preferred Qualifications

• Experience with workflow automation, integrations, or basic scripting.
• Familiarity with data reporting tools like PowerBI.
• Prior experience supporting remote internal users.

About the Role
This position is ideal for someone who enjoys problem-solving, improving processes, and helping teams get the most out of their software tools. The Software Administration & Support Specialist plays a key role in ensuring our systems remain reliable, secure, and aligned with organizational needs.

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