ServiceNow

Hybrid: 2-3 days a quarter onsite in NC

Role Description:

This position will be responsible for the configuration and development of the ServiceNow platform. The primary focus of this role is Strategic Portfolio Management (SPM/Formerly ITBM), however this position will also be assigned work on other ServiceNow modules where applicable.

Role Objectives:

• Configures and develops the ServiceNow platform based on business requirements
  • Partners with the ServiceNow Architect and business analysts to transform ServiceNow business requirements into a viable solution.
  • Implements integrations with other Client systems/applications using API, Integration Hub, and other integration methods
  • Manages Update Set creation and migration. Performs code promotion between environments, following the Client Global IT Change Management process.
  • Performs unit testing prior to turning the solution over for User Acceptance Testing (UAT)
  • Creates and maintains technical documentation.

Qualifications and Skills:

• 5+ years of ServiceNow development experience, with two years of experience in SPM [Formerly ITBM] .
  • Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
  • Knowledge of Agile development methodologies
  • Experience working in a global setting
  • ServiceNow certification
  • Excellent communication skills (both written and verbal)
  • Strong analytical and problem-solving skills
  • Ability to quickly learn new concepts and functionality