Service Writer/Manager | Harley-Davidson

Job Title: Service Manager Harley-Davidson

Location: Upper Midwestern USA

Client: Confidential

Looking for Master Harley-Davidson Technician and/or Shop Foreman

Who Wants to Grow Their Career

Job Overview:
Our client, a Harley-Davidson dealership in the Upper Midwest, is seeking a motivated and experienced Service Manager to lead and manage their Service Department. This role is essential for ensuring top-notch customer service, maintaining high-performance standards for the team, and maximizing the efficiency and profitability of the service department. Service manager experience NOT required.

The ideal candidate will have a strong background in service within the motorcycle industry, a passion for motorcycles and/or powersports, and the ability to inspire and develop a team. Valid M1 endorsement required.

Key Responsibilities:

• Oversee daily operations of the Service Department, including scheduling, workflow, and quality control to ensure timely and high-quality service.
• Lead, mentor, and train a team of Service Technicians, Service Writers, and other staff to foster a positive and efficient work environment.
• Ensure the Service Department meets or exceeds company and manufacturer standards for customer satisfaction and quality.
• Work closely with the Parts and Sales departments to maximize opportunities for revenue growth.
• Manage department financials, including setting and achieving budget goals, tracking profitability, and managing expenses.
• Maintain knowledge of the latest Harley-Davidson product updates, technical service bulletins, and industry trends to keep the team informed and up-to-date.
• Implement and enforce company policies, procedures, and safety standards to maintain compliance and operational efficiency.

Qualifications (A plus, but not required):

• Experience in the Service department in a powersports, automotive, or related industry; Harley-Davidson or Powersports dealership experience preferred.
• Strong leadership and team-building skills with the ability to motivate staff to achieve performance goals.
• Excellent organizational and time-management skills to manage department workflow and maintain a high standard of service.
• Solid understanding of Service Department financials, including budgeting, forecasting, and profitability analysis.
• Exceptional customer service skills and the ability to handle complex customer issues professionally.
• Knowledge of Harley-Davidson motorcycles, parts, and service procedures is highly desirable.
• Proficiency in dealership management software is a plus.

Benefits:

• Competitive salary with performance-based incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Employee discounts on motorcycles, parts, and services
• Paid time off and holidays
• Discounts on Harley-Davidson merchandise and service
• Opportunity to work with an iconic brand and a dedicated team of motorcycle enthusiasts

Application:
If you’re passionate about Harley-Davidson, have a strong technical service background, love to ride, and are ready to lead a team of dedicated professionals, we encourage you to apply.