NON-EXEMPT TECHNICAL JOB DESCRIPTION
JOB TITLE: Service Technician DEPT./DIV: Service
REPORTS TO: Field Service Supervisor or Manager
POSITION SUMMARY: Position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at customer site and on company facility. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required. Makes recommendations to supervisor on process improvements to ensure customer satisfaction.
Performs troubleshooting and problem solving of CNC Machine Tools.
Performs high quality, efficient, and timely machine/tooling installation, repair, and preventative maintenance as assigned.
Incumbent ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
Trains & instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes.
Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair. Reporting is required same day, and at the maximum within 24 hours.
Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures.
Responsible for maintaining current technical, interpersonal, and communication skills through continuous development. Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material
Responsible for calling our customers to notify them of our estimated time of arrival for each service job before showing up onsite. If the job assignment is for the next business day, please call customer the business day before
All other duties as assigned.
Associates Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products.
Minimum 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products.
A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business. (You may be required to drive your personal vehicle for business until a company vehicle is assigned).
Good interpersonal communication skills. Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers.
Demonstrated self-starter and effective planning and organization skills.
Ability to participate as a member of a team, crossing department and divisional lines.
Ability to use PC and job-related software/programs for programming, documentation/record keeping.
Physical demands: continuous; bending, stooping, standing, climbing, step stool climbing, lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling.
Willing to work flexible hours, including weekends and evening hours as required by customer.
Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand. Ability to obtain and maintain a valid Passport.
Ability to obtain a major credit card i.e., American Express, Visa, or Master Card, based on your own personal credit history to utilize for business expenses and occasional travel requirements.