Working with the Territory Technical Support team, the remote technician is in charge of monitoring customer’s equipment which is under the service contract and ensure contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, The Monitoring Center SME is responsible of investigating the root cause, and work together with customer and service team on solutioning any problem in timely manner. The Monitoring Center SME interacts with customer’s designated Champion, Technical Support Team and Engineering.

Responsibilities:

• Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, concerning trends.
• Interpret the data, compare against established limits and identify and rank issues or concerns.
• Troubleshoot and solution whenever applicable, any issue being detected.
• Share finding depending on severity and select best means to update the A+ Program Manager. Escalate if necessary
• Contribute to Weekly report content for A+ Program Manager.

Qualifications:

• Post-secondary education (college or university degree) is preferred
• 5 -10 years experience within the Injection Molding Industry with emphasis on service
• Excellent troubleshooting skills (i.e. analytical, diagnostic and technical problem solving skills) with the ability to work with new and evolving technologies
• Good knowledge of Injection Molding Process
• Ability to proactively assessing and mitigating the consequences of changes in system state
• Excellent communication (verbal, written and presentation) and interpersonal skills
• Strong organization, time management, and multitasking skills
• Ability to interface effectively across manufacturing, engineering and service functions
• Computer skills and knowledge of Windows based applications are essential

Working Schedule and Location:

• Periodic work on weekends, based on rotation and overtime
• Working from home on weekends is allowed
• Shift work could be considered in the future depending on the Advantage+ Elite coverage evolution.