Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
The candidate will reports to the Team Manager of Internal Processing team. The main function of a Wealth Operations Officer is to process internal transfers between Waterhouse accounts. A typical Wealth Operations Officer is responsible for processing transactions accurately and on time; Escalate processing issues where necessary to ensure a high level of service is maintained; Serve clients as required - adhere to Service Level Agreements (SLA) and internal service delivery standards; Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients; Identify opportunities to improve service delivery and support process improvement initiatives.
• Prioritize and manage own workload to meet SLA requirements for service and productivity • Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients • Escalate non-standard or high risk transactions or other activities as appropriate • Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations • Complete investigations - report/escalate risk issues identified or process gaps • Access systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately • Assist in analysis, development, testing, and implementation of operating and process improvements
What you will achieve in this role:
• Working knowledge of wealth management industry, including product knowledge i.e. different account types and their functionality • Commitment to client service excellence • High level of attention to detail required • Excellent interpersonal skills with the ability to build relationships with the teams and partners. • Must be highly motivated with excellent organizational and time management skills. • Exceptional verbal and written communication skills • Ability to work independently and manage multiple tasks at once • Ability to accurately document and record customer/client information • Microsoft Office experience (outlook etc.)
What you will bring to this role:
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.