Service Manager
Job Info
- Industry: Automotive
- Job Type: Full-Time Regular
- Location: Georgetown, Guyana
Requirements
- Degree: Automotive Engineering
- Experience: 5 - Yrs
Service Manager
Company Profile
Our client was established as a result of the founder's extensive knowledge of business and a keen ability to identify and capitalize on opportunities. This exceptional business acumen has been instrumental in shaping the organization into what it is today. The founder possesses a unique talent for transforming consumer demand into viable offerings and adeptly responding to market needs. The overarching vision for the organization is a commitment to excellence in every facet of its operations, guided by the belief that "the sky is the limit."
By investing in knowledge, workforce development, and operational capabilities, our client has successfully cultivated its own market. Key factors such as financial stability, labor, production efficiency, and pricing strategies are critical to the organization's success, contributing to the establishment of a self-sustaining market. As a result, our client's enterprises are recognized as some of the most successful, stable, and innovative entities within the CARICOM region. When it comes to consumer goods, our client is able to deliver products in a manner that is both organized and cost-effective.
Summary
The Service Manager is responsible for the overall service operations, to drive service innovation, increase operational efficiency, maximize customer satisfaction, and achieve long-term profitability.
Responsibilities
• Develops the monthly and annual revenue targets for the service department, thus contributing to the company’s overall growth and market competitiveness
• Supervision of the workshop staff, coaching and enhancing the team performance to ensure adherence to operational and technical procedures
• Coordinates work assignments and resource allocation, to optimize workflow, increase service efficiency, and reduce operational bottlenecks
• Monitors and optimizes inventory levels in collaboration with the parts manager, to ensure availability of essential items, minimize delays, and control costs related to excess inventory.
• Resolves customer complaints and proactively strengthen customer relationships, maintain high satisfaction levels and foster long-term loyalty.
• Review and analyze the service data and performance metrics, to identify operational inefficiencies, drive continuous improvement, and support strategic decision-making.
• Collaborate with sales teams, to align service delivery with customer needs
• Develops and implements service promotional strategies that align with companies marketing initiatives, to increase revenue, and customer satisfaction, thus supporting long-term business growth.
• Demonstrates knowledge and practice of company values, vision and professionalism in all interactions with clients and colleges consistently, upholding company values and maintaining a positive work culture and environment that boosts morale and enhances customer satisfaction.
• Complies with all approved Company Policies, work instructions and procedures and make sure that all the safety guidelines are followed for all prerequisite programs, to reduce the occurrence of accidents and incidents and promote a safe working environment.
• Performs any other related duties as assigned by the Managing Director/ VP, contributing to department goals and demonstrating flexibility to support overall organizational success.
• Management, Parts manager, service coordinator Mechanics, colleagues – Coordinate service packages and ensure overall efficient operational workflow of the department.
• Customers - Maintain positive relationships and overall satisfaction.
Required Education and Experience
• Bachelors ‘degree in Automotive engineering
• In-depth knowledge of automotive service operations and inspection operations, customer service principles
• 5 years in automotive service management
Our client was established as a result of the founder's extensive knowledge of business and a keen ability to identify and capitalize on opportunities. This exceptional business acumen has been instrumental in shaping the organization into what it is today. The founder possesses a unique talent for transforming consumer demand into viable offerings and adeptly responding to market needs. The overarching vision for the organization is a commitment to excellence in every facet of its operations, guided by the belief that "the sky is the limit."
By investing in knowledge, workforce development, and operational capabilities, our client has successfully cultivated its own market. Key factors such as financial stability, labor, production efficiency, and pricing strategies are critical to the organization's success, contributing to the establishment of a self-sustaining market. As a result, our client's enterprises are recognized as some of the most successful, stable, and innovative entities within the CARICOM region. When it comes to consumer goods, our client is able to deliver products in a manner that is both organized and cost-effective.
Summary
The Service Manager is responsible for the overall service operations, to drive service innovation, increase operational efficiency, maximize customer satisfaction, and achieve long-term profitability.
Responsibilities
• Develops the monthly and annual revenue targets for the service department, thus contributing to the company’s overall growth and market competitiveness
• Supervision of the workshop staff, coaching and enhancing the team performance to ensure adherence to operational and technical procedures
• Coordinates work assignments and resource allocation, to optimize workflow, increase service efficiency, and reduce operational bottlenecks
• Monitors and optimizes inventory levels in collaboration with the parts manager, to ensure availability of essential items, minimize delays, and control costs related to excess inventory.
• Resolves customer complaints and proactively strengthen customer relationships, maintain high satisfaction levels and foster long-term loyalty.
• Review and analyze the service data and performance metrics, to identify operational inefficiencies, drive continuous improvement, and support strategic decision-making.
• Collaborate with sales teams, to align service delivery with customer needs
• Develops and implements service promotional strategies that align with companies marketing initiatives, to increase revenue, and customer satisfaction, thus supporting long-term business growth.
• Demonstrates knowledge and practice of company values, vision and professionalism in all interactions with clients and colleges consistently, upholding company values and maintaining a positive work culture and environment that boosts morale and enhances customer satisfaction.
• Complies with all approved Company Policies, work instructions and procedures and make sure that all the safety guidelines are followed for all prerequisite programs, to reduce the occurrence of accidents and incidents and promote a safe working environment.
• Performs any other related duties as assigned by the Managing Director/ VP, contributing to department goals and demonstrating flexibility to support overall organizational success.
• Management, Parts manager, service coordinator Mechanics, colleagues – Coordinate service packages and ensure overall efficient operational workflow of the department.
• Customers - Maintain positive relationships and overall satisfaction.
Required Education and Experience
• Bachelors ‘degree in Automotive engineering
• In-depth knowledge of automotive service operations and inspection operations, customer service principles
• 5 years in automotive service management