Service Manager
Marina & Boatyard- Service Manager
A prominent full-service marina and boatyard near Portland, Maine seeks a Service Manager. Portland consistently ranks as one of the best small cities in the U.S. Set on beautiful Casco Bay, Portland is a relatively small city (~68,000 people). But it’s often compared to cities much larger in culinary reputation, known for ultra-fresh seafood, creative farm-to-table restaurants, and award-winning chefs. Portland also has one of the highest breweries-per-capita rates in the U.S.
The Old Port district features cobblestone streets, brick 19th-century buildings, boutiques, bookstores, coffee shops, and working fishing wharves side-by-side with cocktail bars.
Portland is within 30–90 minutes of incredible beaches, lakes and hiking trails, skiing in winter, and Acadia National Park.
About the Company
This Company is a full-service marina and boatyard on Casco Bay that caters to a wide range of yacht and boat owners, from cruisers to larger vessels, motoryachts to sailing vessels. It’s known for its high-quality services, skilled staff, and excellent location with access to the Gulf of Maine.
Services & Capabilities
The boatyard offers a comprehensive suite of marine services year-round:
- Boat repair & maintenance: Mechanical, electrical, plumbing, refrigeration, electronics, carpentry, fiberglass work, advanced composites, paint and varnish.
- Haul-out & yard services: A 100-ton Travelift capable of lifting large yachts and boats for work or storage.
- Indoor & outdoor storage: Heated indoor storage (~60,000 sq ft) protects boats in winter, plus outdoor storage options.
Marina & Dockage
The marina is well protected from weather and ocean swells with a floating breakwater. Slip and dock features include:
- Around 80 slips with capacities for larger yachts (up to about 150 ft)
- Shore power (30 A/50 A/100 A), water, Wi-Fi, and cable TV at each slip
- Free pump-out and fuel dock facilities with marine gas and diesel
Crew & Amenities
Certified marine technicians (ABYC & NMEA) handle repairs and refits.
- Guest amenities include a crew lounge with showers, laundry, kitchen, and secure indoor parking.
- There’s also a small convenience store for basic supplies, snacks, and ice.
Position Profile –
The Company seeks a dynamic Service Manager with experience in growing service departments for yachts 30-100 feet. This Service Manager should have a strong background in operations management, hiring and retaining highly skilled technicians, and providing efficiencies.
In addition, the Service Manager will:
- Lead, hire, train, motivate, and monitor the performance of all technicians or those working directly within the service department
- Coordinate service operations including scheduling and distribution of work for technicians
- Ability to communicate with customers and resolve all concerns and achieve a high level of customer satisfaction
- Inspect all work performed by technicians before approving and finalizing
- Determine need for repairs through water test, visual inspection, by use of mechanical testing devices, or customer comments
- Assist Service Writer with estimates and work orders for each client
- Ensure shop is safe, efficient, clean and high performing for the team
Qualifications –
- 3+ Years as a Marine Service Manager or Operations Director
- Keen understanding of yacht maintenance, systems, haulouts, and estimates/invoices
- Strong communication skills, both written and verbal
- Ability to identify, attract, and retain a team of high performing technicians
Marina & Boatyard- Service Manager
A prominent full-service marina and boatyard near Portland, Maine seeks a Service Manager. Portland consistently ranks as one of the best small cities in the U.S. Set on beautiful Casco Bay, Portland is a relatively small city (~68,000 people). But it’s often compared to cities much larger in culinary reputation, known for ultra-fresh seafood, creative farm-to-table restaurants, and award-winning chefs. Portland also has one of the highest breweries-per-capita rates in the U.S.
The Old Port district features cobblestone streets, brick 19th-century buildings, boutiques, bookstores, coffee shops, and working fishing wharves side-by-side with cocktail bars.
Portland is within 30–90 minutes of incredible beaches, lakes and hiking trails, skiing in winter, and Acadia National Park.
About the Company
This Company is a full-service marina and boatyard on Casco Bay that caters to a wide range of yacht and boat owners, from cruisers to larger vessels, motoryachts to sailing vessels. It’s known for its high-quality services, skilled staff, and excellent location with access to the Gulf of Maine.
Services & Capabilities
The boatyard offers a comprehensive suite of marine services year-round:
- Boat repair & maintenance: Mechanical, electrical, plumbing, refrigeration, electronics, carpentry, fiberglass work, advanced composites, paint and varnish.
- Haul-out & yard services: A 100-ton Travelift capable of lifting large yachts and boats for work or storage.
- Indoor & outdoor storage: Heated indoor storage (~60,000 sq ft) protects boats in winter, plus outdoor storage options.
Marina & Dockage
The marina is well protected from weather and ocean swells with a floating breakwater. Slip and dock features include:
- Around 80 slips with capacities for larger yachts (up to about 150 ft)
- Shore power (30 A/50 A/100 A), water, Wi-Fi, and cable TV at each slip
- Free pump-out and fuel dock facilities with marine gas and diesel
Crew & Amenities
Certified marine technicians (ABYC & NMEA) handle repairs and refits.
- Guest amenities include a crew lounge with showers, laundry, kitchen, and secure indoor parking.
- There’s also a small convenience store for basic supplies, snacks, and ice.
Position Profile –
The Company seeks a dynamic Service Manager with experience in growing service departments for yachts 30-100 feet. This Service Manager should have a strong background in operations management, hiring and retaining highly skilled technicians, and providing efficiencies.
In addition, the Service Manager will:
- Lead, hire, train, motivate, and monitor the performance of all technicians or those working directly within the service department
- Coordinate service operations including scheduling and distribution of work for technicians
- Ability to communicate with customers and resolve all concerns and achieve a high level of customer satisfaction
- Inspect all work performed by technicians before approving and finalizing
- Determine need for repairs through water test, visual inspection, by use of mechanical testing devices, or customer comments
- Assist Service Writer with estimates and work orders for each client
- Ensure shop is safe, efficient, clean and high performing for the team
Qualifications –
- 3+ Years as a Marine Service Manager or Operations Director
- Keen understanding of yacht maintenance, systems, haulouts, and estimates/invoices
- Strong communication skills, both written and verbal
- Ability to identify, attract, and retain a team of high performing technicians