City
Kirkland
State
WA
Position Id
4470

Parts Manager – Automotive Dealership
Seattle, Washington

Responsibilities

  • Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility
  • The Service Manager has responsibility and authority for all aspects of the daily operation of the business
  • Responsibilities include but are not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner
  • Manage office and shop personnel and daily operations
  • Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
  • Take necessary corrective and/or disciplinary action for employee non-compliance
  • Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
  • Direct the smooth, orderly and organized operation of the store
  • Maintain a personal positive attitude and positive communications at all times
  • Direct Service Writer's development of customer estimates and work orders
  • Assign work orders to the technicians
  • Ensure selection of quality parts
  • Ensure target margins are achieved
  • Open and close stores on a daily basis
  • Perform daily accounting closing and balancing procedures
  • Perform daily, weekly, and monthly reconciliations, audits and report analysis
  • Report results to Owners
  • Ensure all equipment is fully operational and in good working order
  • Ensure technicians have the resources needed to do their job
  • Serve as the primary communications interface to the customers, before, during and after service
  • Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
  • Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
  • Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
  • Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
  • Other duties may be assigned

Benefits

  • Industry Leading Pay
  • Closed Every Weekend To Spend Time With Family & Friends
  • Health Benefits Available
  • Paid Vacation & Holidays
  • On-Going Training & Career Advancement

To learn more, please contact Cameron at cameron@apnusa.com or call 602-788-5890.