Service Manager
This role is ideal for a hands-on maintenance leader with strong technical skills who enjoys managing people, systems, and vendors while delivering excellent service to residents and onsite teams.
Key Responsibilities
-
Lead, train, and motivate the maintenance team to ensure high performance and strong resident satisfaction
-
Oversee preventive maintenance programs, service requests, and routine property inspections
-
Identify, document, and resolve maintenance issues and building deficiencies in a timely manner
-
Manage vendor relationships and oversee larger repairs, renovations, and capital improvement projects
-
Partner with the Property Manager to provide maintenance input for budgeting and planning
-
Ensure compliance with building codes, safety standards, and company policies
-
Participate in an after-hours emergency on-call rotation as required
Qualifications
-
Proven experience as a Maintenance Supervisor, Service Manager, Chief Engineer, or similar role
-
Background in multifamily, commercial, hospitality, or mixed-use environments
-
Strong technical knowledge of HVAC, plumbing, electrical, and general building systems
-
Leadership experience managing maintenance staff and contractors
-
Ability to prioritize work, manage budgets, and plan for short- and long-term capital needs
-
Proficiency with Microsoft Office and maintenance/property management systems such as Yardi, RealPage, or similar
-
Strong communication skills and a customer-service mindset
-
Pool maintenance experience or certification is a plus
Schedule
-
Monday–Thursday: 8:30 AM – 5:00 PM
-
Friday: 7:30 AM – 4:00 PM
Why This Role
-
Stable ownership and well-maintained asset
-
Consistent weekday schedule
-
Opportunity for candidates transitioning from commercial or hospitality environments into residential leadership
Dover DE