City
Glendale
State
CA
Position Id
4402

Service Manager
High volume dealership in Glendale, CA
$20+/month (DOE and work history)

Manage and Direct the Goals and Vision of the Service Department:

  • Forecasts goals and objectives for the department and strives to meet them; directs and schedules the activities of all department employees; prepares and administers an annual operating budget for the service department.
  • Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
  • Maintains reporting systems required by general management and the factory; monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
  • Attends managers meetings; holds weekly department meetings; Strives for harmony and teamwork within the department and with all other departments.
  • Develops and implements a marketing plan which promotes new and repeat business; monitors social media websites
  • Accounts for all department documents; ensures that none are missing and all are processed correctly.
  • Monitors technicians' daily productivity reports and corresponding payroll records; initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations; informs repair technicians of time allowances on each repair order.
  • Monitors and follows up on parts orders with the parts manager to ensure availability.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serves as liaison with factory representatives.
  • Ensures the proper care, storage, and inventory of special tools.
  • Ensures that customers' service files are up-to-date and readily available for reference.
  • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
  • Prepares pricing guides and maintenance menus for frequent labor operations.
  • Handles customer complaints immediately and according to dealership's guidelines; establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Interested candidates please contact Kristin Frank at 602-788-5890 x.124 or via email at kristin@apnusa.com.