City
Buckeye
State
AZ
Position Id
4758
Dealership Service Manager
Surprise AZ
12K/month

Searching for a Service Manager with primary focus on customer experience and managing the drive.
  • Motivate, train and develop team
  • Manage drive and customer experience
  • Communicate with customers about maintenance and service work needed effectively
  • Resolve all customer complaints
  • Oversee employee schedules and pay plans
  • Collaborate with the Parts Manager to ensure a timely turnaround of parts needed
  • Work with shop to ensure customers vehicles are serviced properly and in a timely manner
  • Maintain technician proficiency
  • Actively recruit technicians and all service roles
  • Partner with OEM and other third party vendors
  • Provide and maintain a safe work place and environment for employees and customers
Skills:
  • Strong customer service and management skills
  • Collaboration and motivation
  • Experience with CDK or other automotive software required
  • Strong technical aptitude required
  • Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
  • Previous automotive Service Management experience is required
  • Must be able to manage in a fast-paced work environment
  • Pre-employment screens (background & drug test)
Interested candidates, please contact Kristin Frank at kristin@apnusa.com.