Service Manager

The Commercial HVAC Service Manager job is responsible for overseeing the operations, profitability, and performance of the HVAC service department. This role ensures the efficient delivery of high-quality service to commercial clients while maintaining customer satisfaction and meeting financial goals. The Service Manager leads a team of technicians and support staff, fostering a culture of safety, professionalism, and excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Department Leadership:
• Manage daily operations of the service department, including scheduling, dispatching, and technician performance.
• Lead, mentor, and train a team of HVAC technicians to ensure technical excellence and customer satisfaction.
• Customer Relations:
• Act as the primary point of contact for commercial clients, resolving issues, answering questions, and ensuring timely service delivery.
• Build and maintain strong relationships with clients to drive repeat business and referrals.
• Operational Oversight:
• Develop and implement efficient service workflows and processes to enhance productivity and profitability.
• Ensure compliance with safety standards, industry regulations, and company policies.
• Financial Management:
• Monitor department budgets, analyze financial performance, and implement strategies to achieve revenue and profitability goals.
• Review and approve estimates for service contracts, repairs, and system upgrades.
• Service Contracts:
• Oversee the development and management of preventive maintenance agreements and service contracts.
• Ensure timely renewal and compliance with contractual obligations.
• Technical Support:
• Provide guidance and troubleshooting expertise for complex service calls and repairs.
• Stay updated on the latest HVAC technologies and best practices to support the team.
• Performance Monitoring:
• Track key performance metrics, including response times, customer satisfaction scores, and technician efficiency.
• Conduct regular performance reviews and address areas for improvement.
• Inventory and Equipment:
• Manage inventory levels, ensuring availability of critical parts and tools for service operations.
• Maintain service vehicles and equipment in optimal condition.

REQUIREMENTS:

• Education and Experience:
• High school diploma or equivalent required; technical certification or degree in HVAC, Mechanical Engineering, or a related field preferred.
• Minimum of 5 years of experience in commercial HVAC service, with at least 2 years in a leadership role.
• Technical Knowledge:
• Extensive knowledge of commercial HVAC systems, including installation, repair, and maintenance practices.
• Familiarity with industry regulations, safety standards, and energy efficiency principles.
• Skills and Abilities:
• Strong leadership and team management skills, with the ability to inspire and motivate technicians.
• Excellent problem-solving and decision-making abilities.
• Outstanding communication and customer service skills.
• Proficiency in service management software, Microsoft Office Suite, and CRM systems.
• Other Requirements:
• Valid driver’s license and ability to travel to client sites as needed.
• EPA certification and other relevant licenses are a plus.