Employee Type
Full-Time Regular
Plymouth MI

Job Description

This position performs installation and maintenance of machineries at customer site. Frequent and long-term travels are required for this position.

Essential Job Functions

Field Service Engineering
  • Communicates with managers for field service schedules.
  • Installs newly sold machines at customers’ sites, filling out the installation check list to confirm that the machine meets all specifications.
  • Performs mechanical and electrical repair on machines at customers’ sites.
  • Arranges parts orders for customers as needed.
  • Receives service calls from customers. Determines customer need or problem and responds accordingly. May provide over-the-phone consultation and advice to customer.
  • Inspects and evaluates customer usage of machineries.
  • Provides training to customers in usage and maintenance of machineries.
  • Submits service report to management in a timely manner.
  • Seeks constant improvement, more efficient and less expensive ways and means in work processes.
  • Performs special projects and other miscellaneous duties as assigned by manager and other senior management.
  • Maintains high ethical standards in the workplace.
  • Reports all irregular issues and problems to management and works to resolve those issues.
  • Maintains good communication with other staff & outside contacts.
  • Complies with all company policies and procedures.
  • Responsible for maintaining a clean and safe working area.
  • Associate degree (A.A./A.S.) or equivalent from two-year college or technical school.
  • Between three to five years of previous mechanical/electrical engineering experience in a similar position.