Service Advisor

Automotive Service Advisor - $75K-$85K/year - Depending on experience
Northern Arizona

Automotive dealership looking for experience service advisor to join their service team!!
***NO WEEKENDS***

Responsibilities

• Greeting customers, scheduling service appointments and receiving vehicle information.
• Listening to requests of the service desired and clearly explaining information on the repair order.
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
• Estimating the cost and time needed to do the repair, taking into account the customer's schedule.
• Handling customer complaints and maintaining high customer satisfaction standards.
• Regularly check on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.

Qualifications

• Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for service advisors.
• Must possess strong communication skills to deal with customers, employees and vendors
• Specific manufacture experience not required

For more information, contact Kityra Mitchell at 602-788-5890 Ext 112 or email at kityra@apnusa.com