City
Claremont
State
CA
Position Id
4199

Service Advisor
Claremont, California

Domestic dealership located in Claremont takes pride in being successful, pro-active, profitable, and a place that people want to work.
Professionals must:

  • Have integrity
  • Self-discipline
  • Be team players
  • Customer-focused

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with your customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver’s license.

Interested candidates, please contact Kristin Frank at 602-788-5890 x.124 or via email at kristin@apnusa.com.

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