City
Glendale
State
CA
Position Id
4403

Service Advisor – Automotive Dealership
Los Angeles, California

$6,000 - 9,000/month

Searching for experienced Service Advisors for high volume store in Glendale, CA.

Your Daily Duties

  • Set, confirm, and prepare for appointments with customers so they can have a great service experience
  • Meet or exceed targeted sales goals & the targeted customer satisfaction index
  • Greet customers in a friendly manner when they arrive
  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
  • Produce repair orders for customers, including cost and time estimates, with full transparency
  • Communicate frequently with technicians and parts associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
  • Follow up with customers to ensure satisfaction
  • Gain superior product knowledge to effectively help customers
  • Provide an exceptional customer experience to drive loyalty

Job requirements:

  • High school or College diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal, and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Excellent Benefits: Health, Dental, Optical, 401K, 5 Day work week!

Interested candidates, please contact Kristin Frank at 602-788-5890 x.124 or via email at kristin@apnusa.com.