Service Advisor

Service Advisor – Automotive Dealership
Los Angeles, California
$6,000 - 9,000/month

Searching for experienced Service Advisors for high volume store in Glendale, CA.

Your Daily Duties

• Set, confirm, and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Job requirements:

• High school or College diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal, and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Excellent Benefits: Health, Dental, Optical, 401K, 5 Day work week!

Interested candidates, please contact Kristin Frank at 602-788-5890 x.124 or via email at kristin@apnusa.com.