Guided Search Partners (GSP)

Guided Search Partners is an Executive Search firm built on Trust, Transparency, Specialization, and Long-term Relationships.
We connect high-performing professionals with organizations that value people, performance, and growth—helping leaders find roles where they can make an impact and build meaningful careers.

About the Opportunity

We’re partnering with a global manufacturer of laboratory and industrial simulation equipment used in scientific and industrial settings. This role leads North American service delivery—repairs, warranty, and maintenance—through a mix of internal support and third-party service partners across United States and Canada.

What You’ll Do

• Lead a small service team (2–3 employees) and supervise the Warehouse Manager.

• Manage repair, warranty, and maintenance work through third-party service partners.

• Build, train, and expand the service partner network across the US and Canada.

• Coordinate helpdesk support and provide technical guidance to customers/partners.

• Prepare service quotes, review invoices, and manage spare parts inventory.

• Troubleshoot/repair equipment and manage shop modifications when needed.

• Maintain service records, reports, and proactive preventative maintenance communication.

• Travel overnight/internationally as required; lift/carry up to 35 lbs.

Who You Are

• Technical, customer-focused, and organized.

• Strong problem-solver who prioritizes well and communicates clearly.

• Comfortable leading a small team while working independently.

Preferred Experience & Attributes

• Can read schematics/diagrams.

• Electronics testing and troubleshooting (analog and digital).

• General maintenance knowledge.

• Proficient in Microsoft Office (Excel, Word, etc.).

• Valid driver’s license; authorized to work in the US.

Why This Role Matters

You’ll ensure fast, reliable service for critical equipment—keeping customers running and strengthening service consistency across North America.