Service & Parts Manager
Who: A hands-on leader with experience managing service operations and spare parts logistics.
What: Oversee service delivery, after-sales support, and spare parts inventory to maximize customer satisfaction and operational efficiency.
When: Position available immediately.
Where: Based in the Atlanta metropolitan area.
Why: To improve service performance, ensure parts availability, and strengthen customer retention.
Office Environment: Professional and collaborative setting with cross-functional teamwork and leadership responsibilities.
Salary: Up to $100k plus 10% bonus
Position Overview:
The Service & Parts Manager will be responsible for leading all aspects of service operations and spare parts management, ensuring responsive after-sales support and optimal parts availability. This role focuses on improving customer satisfaction, streamlining service workflows, and ensuring efficient parts logistics.
Key Responsibilities:
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Manage after-sales service operations and ensure high levels of customer satisfaction
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Lead the spare parts department including inventory management, procurement, and distribution
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Develop and implement service KPIs, ensuring continuous improvement in response times and service quality
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Collaborate with suppliers and internal departments to forecast demand and optimize stock levels
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Maintain compliance with service standards, safety regulations, and company policies
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Supervise, train, and motivate service technicians and parts personnel
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Drive cost-effective practices in both service and parts departments
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Support reporting, budgeting, and strategic planning initiatives related to service and parts
Qualifications:
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Proven experience in service management and spare parts operations
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Strong knowledge of inventory control, vendor relations, and customer service best practices
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Demonstrated leadership skills and ability to drive performance in a team environment
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Effective communication and organizational skills
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Technical aptitude and familiarity with service-related systems and tools
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Bachelor’s degree in business, operations, or related field (technical degree or certifications a plus)