Position Id

Senior Support Center Analyst II/I - $22.35/hour
Hybrid Remote in Phoenix, AZ

The State of Arizona is looking for a Senior Support Center Analyst II/I. This person will be responsible to ensure court personnel and members of the public receive a high level of professional support when contacting the Support Services Center. We seek a detail-oriented, customer focused individual to join our team. This Support Center Analyst II position provides support to complex technical issues and is the initial point of contact for Supreme Court, Administrative Office of the Courts (AOC), court related agency personnel and the public seeking assistance and support with desktop systems and AOC-sponsored automated systems. Serves the public, providing guidance and troubleshooting regarding programs sponsored by the Arizona Courts such as AZPoint, eFileAZ, Traffic Ticket Enforcement Assistance Program, and eAccess while maintaining accurate records of all calls and correspondence within prescribed service levels. Additionally, this position is responsible for creating user network and application profiles for members of the court community.

Position is In-Office at first, then remote after training is complete. If successful this candidate may be offered a full time position with the State of Arizona. Training will be Monday – Friday 8:00 AM – 5:00 PM for several weeks or longer before they are able to work remotely. Once cleared for remote work, they will be expected to come into the office a minimum of twice per month. All equipment will be provided to them. Please note that COURTS completes their own background screenings.

Minimum Qualifications

  • A detail-oriented, customer-focused individual to join our team. This position requires knowledge of Active Directory, Exchange, and network connectivity;
  • PC proficiency and familiarity with Microsoft Office and Windows;
  • A strong customer focus and commitment to resolving customer problems in a timely and accurate manner.
Preferred Qualifications
  • The preferred candidate will have some knowledge of: desktop applications and hardware (printers, Office 365, folder and drive mapping), Active Directory and/or Exchange, or prior experience utilizing an automated call management/problem tracking information system (i.e. RemedyForce, ServiceNow).
  • The preferred candidate will have two years of experience working within a court environment or legal field and/or prior experience utilizing an automated call management/problem tracking information system in accomplishing job responsibilities.
    This position requires a high school diploma or equivalent and a minimum of one year experience in assisting customers in the resolution of their technical problems, including hardware and/or software automation problems.

For more information, contact Christine Hawn at 602 788-5890 ext 123 or email at