Senior Service Desk Technician

Our client is a local IT managed services provider. The are looking for a Senior (Level 3) Service Desk Technician

Position Overview

The role of the Senior Service Desk Technician is to lead the service delivery team of the organization by acting as a 3rd level escalation point to the service delivery team and reporting directly to the Technical Services Manager. This includes the responsibility of creating all procedures related to the identification, prioritization, and resolution of issues under the direct supervision of the Technical Services Manager, and also includes assisting the Technical Services Manager to ensure that monitoring, tracking, and coordination of critical services on both client site and the datacenter are effectively executed.

Benefits:

• medical and dental
• 12 paid Education days
• RRSP contribution matching
• 3 weeks vacation
• Free lunches

What you will bring to this role:

• Microsoft MCSA, MCSE or MCITP or current equivalent certified
• Citrix certification
• VMware Certification
• Application support experience with connectwise and Labtech
• Exceptional knowledge of hardware
• 5 years Help Desk Experience
• Excellent Customer Service skills
• Drivers license and access to transportation.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.