Senior Quality Assurance Manager - Multi-Site

Position Profile
Location: Commack, NY (supporting two sites: New York & New Jersey)
Position Title: Senior Quality Assurance Manager

The Opportunity

This is a rare, high‑impact leadership opportunity for an experienced Quality professional to step into a multi‑site senior role at a time of transformation and growth. The organization is expanding rapidly and investing heavily in standardization, digitalization, and operational excellence across its facilities.

The Senior Quality Assurance Manager will directly shape how two pharmaceutical‑focused packaging plants operate—leading the development of a unified, robust Quality Management System (QMS), transitioning manual processes to a digital EQMS, and driving the organization toward future ISO certification readiness.

This role offers the chance to influence the trajectory of two distinct operations—one focused on folding cartons/boxes, the other on labels and inserts—harmonizing systems, strengthening quality outcomes, and supporting a customer base made up 100% of pharma and medical device companies.

The person stepping into this role will play a central part in elevating consistency, efficiency, compliance, and quality culture across the region. Progress is already in motion: leadership is aligned, systems are being upgraded, and site teams are prepared for a major leap forward.

What’s needed is a strong, hands‑on senior leader to accelerate that progress while keeping quality performance stable and customer expectations met.

The Company

The organization is a leading provider of specialized, highly regulated packaging solutions for the pharmaceutical and medical device market. It offers a full packaging portfolio, including labels, folding cartons, boxes, inserts, outserts, IFUs, DFUs, and supporting literature.

Its network of facilities allows for exceptional lead times, and the culture emphasizes collaboration, employee development, and creative problem‑solving. Growth through mergers and acquisitions has created a multi‑facility environment ripe for system alignment and modernization—making this role central to a broader organizational evolution.

Every employee has a direct impact, and quality excellence is foundational to the company’s success.

The Boss

This role reports directly to a senior regional Quality leader who oversees quality across multiple facilities. The leader is deeply invested in process alignment, ISO readiness, and digital QMS implementation.

The Senior QA Manager will have strong support from both site‑level leadership and the broader Quality organization, with a dotted‑line relationship to local operations teams for day‑to‑day collaboration.

The Position

The Senior Quality Assurance Manager will lead all quality‑related functions at the Commack, NY site while also overseeing the New Jersey location. These sites currently operate independently with different processes, equipment, and legacy systems. The role exists to:

• Build, lead, and manage a cohesive site QMS.
• Drive standardization and alignment between the two facilities.
• Oversee the transition from manual systems to a digital EQMS.
• Prepare both operations for future ISO certification.
• Maintain consistent quality outcomes while improving systems.
• Lead and develop the Quality team while influencing cross‑functional groups.

This role requires a balance of strategic transformation, hands‑on execution, and change leadership, ensuring current operations remain stable while the system evolves.

Essential Functions (Other duties may be assigned):

• Develop, implement, and manage a comprehensive Quality Management System aligned with industry expectations.
• Lead quality initiatives that improve efficiency, customer satisfaction, and performance.
• Ensure products meet or exceed standards for pharmaceutical customers.
• Conduct audits, maintain compliance, and identify improvements.
• Analyze quality performance metrics and drive data‑based decisions.
• Oversee CAPA processes to ensure timely and effective resolutions.
• Standardize procedures across both facilities.
• Lead the multi‑site transition to an EQMS platform.
• Support readiness for future ISO certification.
• Direct supplier quality activities and conduct supplier audits.
• Train, mentor, and engage employees to strengthen quality culture and ease change adoption.
• Represent the facilities with customers and external stakeholders.
• Provide daily leadership to the Quality team and work closely with site operations.

Qualifications:

• Bachelor’s degree preferred (Quality, Engineering, Business, or similar).
• Minimum 5 years of quality management experience in printing, packaging, or regulated manufacturing.
• Prior experience managing direct reports and driving quality improvements.
• Knowledge of ISO 9001 and regulated‑industry standards (cGMP, FDA, etc.).
• Strong analytical skills and the ability to interpret data and trends.
• Excellent communication and interpersonal capabilities.
• Proficiency with QMS tools and general software systems; QCBD experience is a plus.
• Certifications such as CQM, CQA, or Lean Six Sigma are advantageous.

Education and Experience:

• Bachelor’s degree preferred.
• 5+ years of relevant quality leadership in printing, packaging, or regulated industries.

Competencies:

• Leadership and team development
• Change management and employee engagement
• Technical quality expertise
• Process standardization
• Analytical problem solving
• Cross‑functional collaboration
• Continuous improvement
• Customer‑driven decision making

Work Environment:

• Multi‑site responsibility across New York and New Jersey facilities.
• Customers are exclusively pharma and medical device, requiring rigorous compliance.
• Fast‑paced operation running at full capacity during transformation.
• Requires a hands‑on presence across production, audits, and system implementations.

Compensation:

Competitive compensation and benefits will be provided, commensurate with experience and role scope.