Senior Quality Assurance Analyst (Mortgages)

Job Description

In this dynamic role you will be primarily responsible for auditing and assessing the quality of Genworth’s lending partners including their underwriting and loss mitigation systems. Genworth is the largest private residential mortgage insurer in Canada. This is a highly visible and respected position where you will work at the heart of the business and liaise closely with senior management, and lending partners, as well as internal operations, underwriting and sales teams. If you want to work in a solid, respected, mid-sized financial organization, with a track record of growth and an inclusive and positive culture then this role is for you.


Based out of the head office in Oakville, and reporting to the Director, Quality Assurance, this role is responsible for:
  • Conducting comprehensive quality assurance reviews for both internal and external stakeholders;
  • Providing strong customer service on follow-up with lenders and timely resolution of any issues;
  • Managing completion and distribution of final Quality Assurance Reports for lender customers within service level agreements.
The role will work closely with numerous functions within the business including Risk Management, National Sales and Operations.

  • Conduct lender Quality Assurance (QA) reviews of insured for both high-ratio and bulk mortgages in accordance with procedures and policies;
  • Proactively manage scheduling, timeliness of reviews, follow-up activities and final reporting within service level agreements;
  • Provide trend analysis for risks identified and proactively escalate any adverse trends to internal and/or external stakeholders with recommendations for resolution;
  • Work closely with National Sales and lender contacts with the development of lender action plans where compliance results are below internal thresholds;
  • Act as subject matter expert for lender specific underwriting policies, procedures and processes. Proactively identify any material gaps and escalate to internal stakeholders;
  • Demonstrate a high degree of professionalism and customer service;
  • Provide support for internal QA reviews (Underwriting, Loss Mitigation) where required;
  • Drive internal QA process efficiencies and proactively identify opportunities for enhancements;
  • Perform other duties and assist with special projects to support Risk Management initiatives, as required;
  • Minimum 5 – 10 years of mortgage underwriting and/or audit experience in the financial industry;
  • University degree in Business, Economics, or Commerce;
  • Strong understanding of mortgage underwriting and credit policy;
  • Strong analytical skills with ability to grasp mortgage industry and business-wide strategies;
  • Proficiency with and adaptability to various underwriting system applications;
  • Proficient working knowledge of MS Office applications (Outlook, Excel, PowerPoint) and Microstrategy;
  • Strong technical knowledge of mortgage underwriting credit policies, regulatory requirements and mortgage origination processes;
  • Excellent communication skills (verbal, written and presentation) with the ability to influence internal/external stakeholders;
  • Strong interpersonal, relationship building and customer centric skills;
  • Ability to work effectively within a team environment;
  • Demonstrated strength in working independently – ability to manage deliverables and resolve issues while seeking guidance on the most complex situations;
  • Previous experience working in a fast paced environment and proven ability to manage multiple priorities to meet deadlines;
  • Ability to deliver excellent customer service despite tight timelines;
  • Ability to work beyond normal business hours when required by review timelines;
  • Ability to travel within GTA frequently;
  • Ability to travel to various locations within Canada occasionally.


Genworth is the largest private residential mortgage insurer in Canada. The Company provides mortgage default insurance to Canadian residential mortgage lenders, making homeownership more accessible to first-time homebuyers. Genworth Canada differentiates itself through superior customer service, a robust risk management framework and innovative processing technology. For over 25 years, Genworth Canada has supported the housing market by providing thought leadership and a focus on the safety and soundness of the mortgage finance system.

Contact: Jeff Richmond 416-238-6400
Please apply using the links on this page or directly at
For additional information please go to:

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Date Posted



Position Id
4030 - Genworth

Min Salary
70,000.00 CAD

Max Salary
80,000.00 CAD

Job Type
Full-Time Temporary

Number of Openings

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