Tasks

The Contractor’s will be required to provide the following services to VAC ITIM staff either via

telephone or email as required:

1) Provide support and advise:

1. a) Assist in the creation of online forms in conjunction with IT/IM staff
2. b) Configure and test design.
3. c) Resolve issues.
4. d) Provide support.

2) Knowledge Transfer

1. a) Provide Assyst coaching, mentoring, and guidance to VAC throughout the contract as requested.

Deliverables

Throughout the contract period, the Contractor will provide the following deliverables in a timely and quality manner. All deliverables are subject to the review and approval of the Project Authority.

1. a) If there is an on-going issue that has yet to be resolved, the Contractor will keep the IT staff or the Project Authority up to date of the status, on a daily basis, until it is resolved.

1. b) Provide advice for resolving technical issues with Assyst and related components as required.

1. c) Provide advice and training on processes for upcoming offerings in the Self-Service and Service Catalog.

Assumptions

The services, fees, and delivery schedule for this contract are based upon the following assumptions:

1. a) The Contractor resource(s) will have the ability to work remotely.
2. b) A change control process will be established during project initiation to manage additions or changes to the project scope, schedule, resources or assumptions.

MANDATORY CRITERIA

Item	Mandatory Criteria	Resource Instructions
M1	The Bidder and/or Bidder’s proposed resource(s) must be an IFS Partner	Please indicate in your resume all relevant certifications –
M2	The proposed resource(s) must have significant (10+ years) experience with the installation and configuration of Assyst and all Assyst integrations	Please indicate which bullets in your resume apply to this requirement by placing (M2) beside the bullet.
M3	The proposed resource(s) must have significant (10+ years) experience utilizing the tools to build and program Assyst workflows, processes, and Action Processor Rules	Please indicate which bullets in your resume apply to this requirement by placing (M3) beside the bullet.
M4	The proposed resource(s) must have significant (10+ years) experience with Oracle SQL and the Assyst database	Please indicate which bullets in your resume apply to this requirement by placing (M4) beside the bullet.
M5	The proposed resource(s) must have experience with Assyst upgrades and the availability to assist and provide guidance for upcoming Assyst upgrades	Please indicate which bullets in your resume apply to this requirement by placing (M5) beside the bullet.