Job Type
Full-Time Regular

**Flexible / Hybrid working environment**


  • Will work with Infrastructure and other IS teams engineer, document and deploy UC (voice, video, etc) solutions.
  • Assist in researching and evaluating solutions as well as installation, and testing of UC hardware and software for voice, data and video, high-availability and disaster recovery.
  • Installs, troubleshoots, and supports technical solutions in infrastructure.
  • Maintain SIP infrastructure across several locations
  • Install/Maintain/Patch AudioCodes SBC's
  • Assist with Architect voice solutions
  • Help keep Skype for Business and Teams voice environment running smoothly
  • Check Skype for Business and Teams Call Quality dashboard
  • Assist the Engineering and Operations team troubleshoot/diagnose voice related issues
  • Analyze existing standalone or clustered telephony infrastructure components with engineering and operations teams


  • Minimum 5 years supporting voice, video and collaboration services
  • Experience supporting Global Voice Infrastructures
  • Hands on experience on MS Teams and Skype for business Online support and troubleshooting
  • Experience in administration & Troubleshooting Enterprise Voice on Lync/SFB including SIP Trunks
  • Knowledge of Lync Online and Hybrid setup
  • Broad knowledge of Microsoft products, technologies, and its integration with Lync Server
  • Knowledge of VoIP protocols such as SIP, H323, MGCP, RTP, Codecs knowledge and troubleshooting experience
  • Ability to install and configure AudioCodes SBC's
  • Ability to debug network issues pertaining to voice/video traffic

Job ID EB-9030194327 / Posted Posted 5 Months ago
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