CHAMPION CHANGE (DEALING WITH AMBIGUITY): Cope with change, shift gears with comfort and can make decisions and act without having all the information.
BUSINESS ACUMEN: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
FISCAL MANAGEMENT: Develops program and resource plans and budgets for projects; understands the relationship of the budget and resources to the strategic plan; monitors and verifies ongoing cost effectiveness.
HIRING AND STAFFING: A good judge of talent who can articulate and assess a person’s potential or limitations.
INTEGRITY AND TRUST: Seen as direct and honest individuals who can keep confidences and admit mistakes; will not represent themselves for personal gain.
MOTIVATING OTHERS: Create a positive climate that challenges and empowers others to do their best work.
ORGANIZING: Is able to rally people and resources to get projects completed properly; can leverage multiple partners and orchestrate the pieces of the larger picture to work in sync; stores and accesses information effectively and efficiently; can delegate and manage the delegated pieces to accomplish more in less time; does not get flustered with competing priorities.
DRIVE FOR RESULTS: Push themselves and others consistently to meet or exceed goals.
MANAGING AND MEASURING: Assign responsibility and set clear, measurable objectives.
PLANNING: Accurately assess and break down work into steps, schedule work, make assignments and adapt to roadblocks along the way.
FUNCTIONAL/TECHNICAL SKILLS: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment; must be able to possess and/or adapt to technological & digital innovation.
WRITTEN COMMUNICATIONS: Is able to communicate quickly and professionally in a variety of communication settings and styles-with and to all levels of the organization; can express themselves clearly and concisely and is easily understood. Does not over communicate unnecessary information.
PRODUCT FOCUS: The ability to maintain direction and stay on target with the goals and project at hand to enhance the operational experience in stores.
CUSTOMER FOCUS: Establish a relationship with customers to glean first-hand information that will enhance their experience and our products and services.