Practice Area
Healthcare IT
Region
Anywhere
Location
Remote
Company Location
Manila Philippines
Position Id
46794

Senior Director Client Partner

Job Description
Client Summary:
  • Provides revenue cycle management, medical coding, and analytics solutions to the healthcare industry.
  • Helps payers, providers, and pharmaceutical companies improve efficiency, accelerate cash flow, and reduce costs.
  • Delivers technology-driven services to optimize medical billing, coding, and collections.
  • Offers scalable outsourced solutions, including telephone and message triage services.
  • Leverages a vast medical coding workforce alongside proprietary technology, analytics, and automation.
  • Recognized by industry analysts for excellence in tech-enabled revenue cycle management solutions.
Position Responsibilities:
  • Manage and grow a defined client portfolio, focusing on revenue growth, profitability, and satisfaction.
  • Develop and adapt client growth plans to ensure long-term retention and stability.
  • Drive client satisfaction to expand services and strengthen relationships.
  • Provide strategic insights to help clients grow market share and add new services.
  • Ensure regular client communication, performance reviews, and onsite meetings.
  • Identify and facilitate opportunities for expanded services, including pricing and contracts.
  • Maintain deep knowledge of client operations and industry trends.
  • Address escalated client issues, collaborating with senior leadership and key stakeholders.
  • Monitor service trends, analyze gaps, and support performance improvement initiatives.
  • Oversee contract administration and ensure timely resolution of billing issues.
Experience & Skills:
Required Experience and Qualifications:
  • Strong working knowledge of the healthcare revenue cycle industry.
  • Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations.
  • Bachelor’s degree in healthcare administration, Business, or related field OR advanced formal training/certification within the field and commensurate experience.
  • A minimum of fifteen+ (15) years plus experience, with at least five (5) years in a similar Client Partner role managing clients within the healthcare revenue industry
  • 5+ years of company experience that involves offering BPO offshoring services to a US based health system
Compensation $130k
  • Robust Education Programs:
    • Reimbursement towards CEUs, professional development
    • Continuing Education: Free coding manuals, monthly webinars, access to learning labs and refresher courses
  • Opportunities for Advancement
  • Robust Benefits Program