Senior Customer Experience Manager (11185)
Location: CA/OR/WA
Industry: Commercial Building Products
$158,000.00 $220,900.00
[[social_share_bar]]Who They Are
We're partnering with a privately held global manufacturer of steel solutions. They are looking for a Senior Customer Experience Manager to help unify all customer-facing teams and create a consistent, modern customer experience across the brand. They are looking for a strong change leader with manufacturing experience who can drive process, culture, technology, and service transformation!
What You'll Do
We're partnering with a privately held global manufacturer of steel solutions. They are looking for a Senior Customer Experience Manager to help unify all customer-facing teams and create a consistent, modern customer experience across the brand. They are looking for a strong change leader with manufacturing experience who can drive process, culture, technology, and service transformation!
What You'll Do
- Manage direct reports
- Oversee customer service operations
- Ensure consistent, positive customer experience
- Experience in operations and logistics
- Experience defining KPIs, processes, and technology for customer experience
- Able and willing to travel 60%
- Must be located within commutable distance to one of four plants