Client Summary:

• High-growth, tech-enabled healthcare services organization focused on improving financial outcomes for healthcare providers
• Delivers technology-enabled operational solutions to complex healthcare reimbursement challenges
• Partners with healthcare organizations to drive operational efficiency and measurable revenue improvement
• Combines data-driven processes with deep industry expertise to support scalable performance
• Known for a consultative approach that helps healthcare clients optimize financial and operational results

Position Responsibilities:

• Manage and grow a portfolio of high-value accounts, with a focus on retention, expansion, and long-term partnership success.
• Lead clients through onboarding, implementation, and ongoing engagement, ensuring clients achieve measurable value early and consistently.
• Act as the voice of the client, synthesizing feedback and partnering with Product and Engineering to influence roadmap priorities and improvements.
• Contribute to Client Success playbooks, share best practices, and mentor team members to strengthen overall team performance.

Experience & Skills:
Required Experience and Qualifications:

• 4-8 years in a client-facing role such as Client Success, Account Management, or Client Services; experience in B2B SaaS, healthcare, health tech, or IDR strongly preferred.
• Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with C-level stakeholders and translate complex insights into clear strategies.
• Strategic and proactive mindset, with proven ability to manage and grow high-value accounts, drive measurable outcomes, and mitigate risks before they escalate.
• Demonstrated success leading cross-functional initiatives and complex client implementations, with strong project management and operational excellence skills.
• Experienced mentor and team contributor who thrives in high-growth, fast-paced environments
• Comfortable operating in ambiguity, with the ability to build structure, adapt quickly, and make sound decisions in a fast-moving environment.
• Experience leveraging client success, analytics, and project management tools to drive insight and execution.

Preferred Experience and Qualifications:

• Experience at a Series A or early-stage startup, where priorities evolve quickly and leaders wear multiple hats
• Prior experience as a healthcare provider

Compensation $145k-$165k

• Full health, dental, and vision coverage
• Retirement savings plan through 401(k)
• Flexible time off