General Description:

The Senior Claims Representative will be responsible for:

  • Investigation, evaluation, negotiation and resolution of assigned property claims
  • Working within delegated reserve and settlement authority.
  • Handling property claims with additional complexities
  • May be requested to deploy to a CAT site to assist our customers.

Essential Duties and Responsibilities:

  • Manages moderate to high complexity property claims.
  • Determines facts of the loss, coverage compensability and degree of exposure.
  • Reviews, analyses, and applies policy conditions.
  • Establishes timely and accurate property claim and expense reserves.
  • Communicates clearly and professionally by telephone and/or written correspondence.
  • Serves as a trainer.
  • Determines settlement amounts based on independent judgment, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles.
  • Negotiates and conveys property claim settlements within authority limits to insureds.
  • Controls damage exposures through proper usage of cost containment tools.
  • Maintains an effective diary system.
  • Performs other duties as required.

Education and / or Experience:

  • Bachelor’s Degree or equivalent business experience.
  • Minimum of 5 years of progressive experience in the adjusting of residential and commercial claims or a combination of experience and education.
  • Excellent verbal and written communications skills.
  • Must be proficient with Microsoft Office, including Word, Excel and PowerPoint.
  • Analytical and decision making skills.
  • Bilingual a plus.
  • AIC a plus.
  • Professional designation specific to claims a plus.


Employee Type
Full-Time Regular
Sarasota FL
Minimum Salary
Maximum Salary