Job Description

Scheduling Coordinator/Dispatch

Austell, GA, GA

Position Summary:

The Scheduling Coordinator/Dispatch is expected to perform a variety of duties in the coordination of scheduling preventive maintenance services for our customers. The Service Coordinator/Dispatch assists and supports the Field Service Operations team to provide the highest level of customer service to both internal and external customers.

Responsibilities:

  • Schedule, quote, and discuss repair services with customers and technicians.
  • Provide customer updates on services and invoices in person and over the phone.
  • Communicate with management about invoicing, customer complaints, and technician needs.
  • Dispatch field service technicians to customer sites.
  • Open work orders and update applicable systems with service history.
  • Process and close work orders for completed work.
  • Process and respond to scheduling requests from Customers, Technicians, and Engineers as received.
  • Submit items requiring Contract Amendment/Adjustment to Customer Accounts to the Contracts department.
  • Communicate POC Site changes to the Contracts Department.

Scheduling:

  • Accurately maintain daily, monthly, and annual T&M and PM scheduling systems.
  • Schedule site visits, Repair Services, and UPS PMs.
  • Maintain T&M Parts process and communicate to the customer when parts have been ordered and received as needed.
  • Maintain and researched all month-end scheduling open tickets required to process invoices.
  • Audit and process weekly schedules and work orders.
  • Schedule Technician generator repairs as requested by the customer.
  • Schedule Tech Training as requested by the Management Team.

Education/Qualifications:

  • High School Diploma required; Associate degree strongly preferred.
  • Minimum of three (3) years experience in the service industry scheduling or dispatching, preferably in the HVAC, electrical or automotive environment.
  • Familiarity with WennSoft Service and Great Plains Software, helpful but optional.

Success Characteristics:

  • Excellent communication skills, the ability to multitask, strong organizational skills, and attention to detail are necessary.
  • Strong sense of urgency and prioritization skills.
  • Self-motivated.
  • Excellent problem-solving skills and takes the initiative to solve problems creatively.
  • Must have strong conflict-resolution skills.
  • Excellent time management skills.
  • Ability to learn industry-specific technical terms to communicate with the customer effectively.
  • Punctuality, adaptability, remain calm in stressful situations.
  • Must be a self-starting, multi-tasker with a “Can Do” attitude.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must access and navigate each department at the organization’s facilities.

Salary: DOE



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Details

Location
Austell GA
Date Posted
1/17/2023