Salesforce Commerce Cloud Programmer/Analyst

Position Summary:
Bull City Talent Group's direct client has an immediate need for Salesforce Commerce Cloud Programmer/Analyst to join their team. The ideal candidate will have 5+ years of IT experience, 2+ years of experience with Salesforce Commerce Cloud, and have excellent communication skills.

Job Duties & Responsibilities:

• Proactively support D2C core team in framing, defining and evaluating key strategic choices for the business, with a sharp focus on growth accelerators
• Continuously monitor external landscape of D2C players, operators and partners to glean signals around industry developments, best practices and channel trends, distilling actionable takeaways and options for the consideration of the operational team
• In collaboration with Finance, support D2C core team as needed in monthly, quarterly, annual cadence of strategic and financial planning
• On an ongoing basis, collaborate with D2C core team to ascertain highest priority use cases – combination of high commercial impact and high feasibility based on available data – and maintain an up-to-date catalogue of use cases to deploy against, to drive the business
• Generate actionable insights for the core team, leveraging intuitive data visualization and storytelling techniques to ensure deep understanding of rationale and buy-in for recommendations
• Leverage multiple sources – quantitative and qualitative, internal and external, first party data and ad-hoc data sources – to triangulate and increase confidence level around insights generated
• Develop intuitive D2C KPI dashboard in partnership with cross-functional team across finance, supply chain, IS and D2C core team to facilitate focus on most consequential business levers in real-time
• Actively monitor and analyze D2C KPIs (e.g., traffic, conversion, average order values), comparing actual results with plans and external benchmarks to identify areas for disproportionate focus
• Manage end to end KPIs with Web Analytics platforms including Google Analytics, Salesforce Commerce Cloud, Adobe Analytics
• Create and analyze online media and email marketing dashboard to monitor daily performance
• Partner with DTC and finance to measure ASP and margin against plan goals
• Contribute to the development of product portfolio, promotional strategies and pricing plans to drive business growth and support financial and strategic goals
• Proactively mine D2C data and analyze assortment performance, marketing campaigns and other growth levers to identify opportunities to drive greater efficiencies and effectiveness
• Leverage predictive and prescriptive analytics methods against targeted use cases to proactively drive business performance ahead of key events/ shifts in the operating landscape

Required skills & Experience:

• Bachelor’s degree from top-tier institution with a strong academic record in Finance, Business, or STEM field
• 5+ years of IT work experience, preferably working with e-Commerce solutions
• 2+ years of experience with Salesforce Commerce Cloud and/or Salesforce Marketing Cloud
• Front-end development experience (HTML, CSS, JavaScript)
• Experience with large data sets and analysis using SQL/GBQ/excel strongly preferred
• Strong quantitative skills – ability to develop analytical methodologies and assumptions, use data software to conduct the analyses, and synthesize findings
• Strong working knowledge of Google Analytics within a DTC ecommerce business
• Strong knowledge of Ecommerce analytics, ideally with Salesforce Commerce Cloud, Salesforce Marketing Cloud platforms
• Strong business acumen – ability to understand how various parts of the business interact, and can identify and approach problems from a customer perspective
• Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity
• Intellectually curious, high energy, with a strong work ethic and a desire to work in a fast-paced, high stakes team environment