Job Type
Contract Full-Time

Job Description

Position Summary
Bull City Talent Group's direct client has an immediate need for a Salesforce Business Analyst. The ideal candidate will have 7+ years of BA experience, be well versed with Salesforce Service Cloud, and have excellent communication skills.

Job Duties & Responsibilities:

  • Effectively communicate with internal/external stakeholders
  • Act as liaison between business users, vendors, and IT counterparts to capture functional requirements
  • Lead user acceptance testing activities to ensure the solution meets business requirements and new functionality/enhancements do not adversely affect existing functionality
  • Engage in all phases of project to ensure that the Salesforce Service Cloud solution meets all business requirements based on Functional Specifications
  • Examine issues both strategic and analytically, challenging and proposing alternative solutions where applicable
Required Skills & Experience:
  • 7+ years of BA experience
  • Solid background in consumer engagement operations and technology (specifically Salesforce Service Cloud, Techsee, Genesys, Social Cloud), with strong emphasis in analyzing and troubleshooting setup, configuration, and integration issues
  • Experience in a Salesforce Business Analyst function, specifically with hands-on experience with Service Cloud and other consumer engagement technologies
  • Ability to be well organized and handle multiple priorities in a fast paced and team-oriented environment
  • Excellent interpersonal, problem solving, and analytical skills.
Preferred Skills & Experience:
  • Experience with ITIL processes including SDLC documentation in a regulated environment including change management, system validation, 21 CFR Part 11, IOQ, IQ, PQ, and HPQC documentation and testing
  • Experience in Contact Center, Customer Service and/or Field Service Lightning experience a plus
  • Experience working within CPG or manufacturing industry

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