Location
Saint Louis MO
Position ID
117040
Salary
$60,000.00 — $75,000.00

Job Title: Sales Support Specialist
Job Location: On-site
Employment Type: Full-Time

About the Role
This is an opportunity to join a stable, family-oriented organization that values collaboration, autonomy, and professional growth. The Sales Support Specialist ensures smooth communication between customers, sales, and production, playing a critical role in maintaining high service standards.

Why This Opportunity Stands Out

  • Stability: No history of layoffs; consistent raises and bonuses.
  • Culture: Supportive environment with flexibility during life events.
  • Engagement: Fun workplace activities, seasonal events, and team-building games.
  • Support: Comprehensive training program and mentorship from experienced staff.

Key Responsibilities

  • Required:
    • Receive, process, and monitor customer orders.
    • Communicate with sales and production to ensure customer expectations are met.
    • Maintain accurate records and manage change orders promptly.
    • Work with vendors to maintain material supply.
    • Provide coverage for team members as needed.
  • Preferred:
    • Leverage understanding of manufacturing capabilities.
    • Build strong customer relationships and handle unique requests confidently.

Position Requirements

  • Required:
    • High school diploma or equivalent.
    • Basic math skills.
    • Reliable transportation.
    • Excellent time management and organizational skills.
    • Strong communication skills (phone, email, in-person).
    • Ability to work well in a team environment.
    • Working knowledge of Microsoft Office (Word, Excel, PowerPoint).
    • Comfortable handling customer inquiries and resolving issues.

  • Preferred:
    • Experience in the packaging or manufacturing industry.
    • Assertive personality—not afraid to pick up the phone and engage with customers.
    • Attention to detail and ability to manage multiple priorities.

Team & Reporting Structure

  • Join a team of three Sales Support Specialists supporting multiple sales representatives.
  • Reports to an operations leader with a dotted line to sales leadership.
  • Open workspace environment encourages collaboration and quick problem-solving.

Compensation & Benefits

  • Base Salary: $40,000–$50,000 annually (commensurate with experience).
  • Bonuses: Annual performance-based bonuses.
  • Benefits:
    • Medical and dental insurance.
    • 401(k) with company match.
    • Health Savings Account (HSA).
    • Paid vacations and holidays.
  • Perks:
    • Flexible, family-oriented environment.
    • Fun team activities and events.

What Success Looks Like

  • Shadowing and training for 3+ weeks, with full support for up to 6 months.
  • Demonstrates initiative, attention to detail, and strong communication skills.
  • Builds positive relationships with customers and team members.