American Power & Gas is seeking Sales Supervisors to add to our team. This is a fulltime permanent on-site role.

About Us:
American Power & Gas is a leading energy supplier committed to providing reliable, affordable, and innovative energy solutions to residential and commercial customers. We pride ourselves on a customer-first approach and a high-performance call center sales culture.

Position Overview:
We are seeking a motivated and results-driven Call Center Sales Supervisor to lead, coach, and develop our inside sales team. This role is ideal for a hands-on leader who thrives in a fast-paced call center environment and is passionate about driving performance, improving conversion rates, and delivering excellent customer experiences.

Key Responsibilities:

• Supervise daily operations of the call center sales team to ensure productivity and performance goals are met
• Monitor live and recorded calls to provide real-time coaching, feedback, and quality assurance
• Train and mentor sales agents on scripts, objection handling, and closing techniques
• Track key performance indicators (KPIs) such as conversion rates, call volume, and revenue generation
• Conduct regular team meetings, coaching sessions, and performance reviews
• Ensure compliance with company policies, call center standards, and industry regulations
• Collaborate with management to improve scripts, processes, and overall customer experience
• Assist in hiring, onboarding, and retaining high-performing sales representatives

Qualifications:

• Proven experience in a call center sales environment, with at least 1–2 years in a supervisory or team lead role
• Strong leadership, coaching, and communication skills
• Experience with CRM systems and call monitoring tools
• Ability to analyze performance metrics and implement improvements
• Goal-oriented with a track record of meeting or exceeding sales targets
• Energy or utility industry experience is a plus

What We Offer:

• Competitive base salary plus performance-based incentives
• Growth and advancement opportunities within the company
• Ongoing training and leadership development
• Supportive, high-energy, and team-oriented call center environment

Location: Seminole (In-house position)

Schedule: Monday - Friday, 8:30 am - 5:00 pm

Salary: Competitive, based on experience

Benefits:

- Paid Time Off

- Dental, Health, and Vision Insurance

- Weekly Pay

Ready to Take the Next Step?

Please contact the Director of Personnel: Shawna@goapg.com

Schedule your interview today by calling 727-733-8700 x283!

For more information, visit our website: [American Power & Gas](https://www.americanpowerandgas.com/)

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