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Key Duties & Responsibilities:

  • Serve as primary system administrator for the environment with 350+ users spread across the country
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
  • Provide end-user support and assist in training of new users, and grow the skill set across the organization
  • Work with our team to support and improve an innovative Salesforce instance that meets the needs of our various departments to achieve the organizational goals.
  • Develop customized reports and dashboards to provide insight into business analytics
  • Help and support users with Einstein Analytics Plus
  • Perform data maintenance tasks, ensure data integrity, audit trails, historical reporting and data accuracy.
  • Prepare for upgrades and research changes in upcoming versions of; provide recommendations when necessary to enhance for efficiency and productivity.
  • Manage data feeds and other integrations
  • Conceptual understanding of various technologies (including Visualforce, Apex, JavaScript, etc.).
  • Coordinate the evaluation, scope and completion of new development requests.
  • Effectively act as the liaison between our users, vendors and the application development teams

Skills Required:

  • Excellent organizational and project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate excellent verbal and written communication skills
  • Must demonstrate ability to communicate effectively at all levels of the organization
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on and all upstream and downstream applications, systems and processes

Job Type
Full-Time Regular
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