Job Type
Full-Time Regular
Location
Remote


Global (Digital Forensic Intelligence Firm) is seeking an experienced (Presales Solution Engineer/Sales Engineer) for their (Law Enforcement) division

Compensation/Perks

  • Strong Base + Aggressive Bonus
  • 401k match
  • Remote 100%
  • Comprehensive benefit package
  • Career growth opportunities

*Must live in, or relocate to the (Greater Midwest Great Lakes Region of USA)*

Objective:

As a Pre-Sales Solutions Engineer, your fundamental goal is to lend your technical proficiency to the sales account team throughout the sales journey. This contribution is vital for amplifying growth and securing the successful introduction of our Company's comprehensive digital intelligence solutions to law enforcement agencies across the Midwest territory. This role demands extensive travel (50-70% of the time) and will be directly reporting to the regional manager of Solutions Engineering for State and Local Government West. To ensure success, seamless cooperation with the R&D, Product Business Management, Customer Success Management, Technical Customer Support, and Marketing teams is essential.

Responsibilities and Scope of Role:

  • Proactively determine current and prospective customer technology needs by fostering relationships with potential and existing clients, thereby gaining a deep understanding of their product requirements.
  • Collaborate effectively with Account Executives to create and uphold account strategy plans, spotlighting newfound opportunities for expansion.
  • Establish yourself as a dependable technical consultant for our clients by:
  • Equipping customers with a thorough understanding of our solutions portfolio and industry trends to propel their objectives.
  • Showcasing the technical benefits, cost-effectiveness, and operational enhancements of our solutions.
  • Collecting feedback and effectively relaying it to the corresponding internal teams.
  • Stay updated professionally and technically by attending educational workshops, reviewing professional literature, building personal networks, and engaging in professional groups.
  • Document customer interactions and escalate issues as required.
  • Organize and host discovery workshops with key strategic clients to identify workflow inefficiencies and amplify the value of our existing solutions. Deliver a tailored strategy to aid decision-making within these organizations.
  • Represent the company at industry trade shows and conferences to promote the value of the Company's newest solutions and technologies.
  • Foster a collaborative environment by working in unison with your Solutions Engineering peers.
  • Maintain competitive awareness and provide competitive differentiation during sales engagements

Requirements:

  • Holds a bachelor’s degree or possesses equivalent practical experience.
  • A minimum of four years in Customer Success, Solutions Engineering, or Public Safety leadership
  • Prior experience in collaborating with or working in Law Enforcement, Federal or Military organizations is advantageous.
  • Broad background in Information Technology - Familiarity with Windows/Linux environments, networking, SaaS, PaaS, IaaS, and storage systems
  • Exceptional skills in public speaking and presentation
  • Robust abilities in business analysis
  • Proven leadership capabilities across various functions