Sales Assistant - Japanese Bilingual

Position Summary

This role is responsible for processing purchase orders (POs), managing shipment coordination, and handling customer communication. While customers are 100% based in the U.S. (English communication), frequent interaction with our Japan headquarters and factories (mainly via email in Japanese) is also required. The ideal candidate is detail-oriented, organized, and comfortable working in both English and Japanese.

Key responsibilities:

• Process and manage purchase orders (POs) received by the sales team.
• Coordinate shipment processing and related documentation.
• Communicate with customers regarding PO and shipment status, accounts receivable, and related matters (primarily in English).
• Communicate with Japanese headquarters and factories regarding orders, shipments, and other operational issues (primarily in Japanese, via email).
• Use OMS (Order Management System) for processing and tracking.
• Handle transactions and data input through customer portals as needed.
• Support sales reporting and data management using Excel, Word, and other Microsoft Office tools.
• Assist with Salesforce operations (experience preferred).
• Provide administrative support for various ad-hoc tasks as required.

Required Qualifications:

• Language Skills: Business-level proficiency in both English and Japanese (reading, writing, and email correspondence required).
• Technical Skills: Proficiency in Microsoft Excel and Word (mandatory).
• Experience with OMS or similar order management systems preferred.
• Salesforce experience a plus.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Excellent written and verbal communication skills.
• Prior experience in inside sales, customer support, or sales assistant roles preferred.

Please not:The position is currently hybrid; however, candidates must be comfortable transitioning to a full on-site schedule in the future.